Fix Error QuickBooks Payroll update error (Unable to send usage data)

Quickbooks Errors Solution

How Can You Troubleshoot QuickBooks Error Sending Usage Data?

QuickBooks is a multi-tasking accounting software that gives you several features to make accounting easy and accurate. QuickBooks payroll is one of the essential add-ons to the software, but sometimes it may come across some issues that can restrict you from using the payroll application. You may come across an error while sending the usage data. You get the following error message: “QuickBooks ran into an error while trying to send usage data.” In this article, we will be providing the steps to resolve the QuickBooks error sending usage data.

If you need help in resolving QuickBooks error sending usage data, give us a call on our support number +1-888-300-3913

Causes of QuickBooks Payroll Data Transfer Error:

QuickBooks payroll is essential for managing your business, but it is also true that the software is prone to errors. Some of the significant factors that can cause the QuickBooks Payroll Failed to Send Usage Data Error are as given below:

  • Date and time of your system is incorrect
  • Time zone of your computer is incorrect
  • You have created a copy of an Accountant.

Ways to troubleshoot QuickBooks Error Sending Usage Data

Method 1: Ensure the date and time of the file location. Check the server, for instance too.

For Windows 7, do the following steps:
  • Firstly, open your desktop, and double-click on the Desktop date and time
  • on the bottom of the screen.
  • If unable to change the date and time from your system, go to the Start option.
  • Then, go to Control Panel.
  • Now, choose Date and Time.
  • Click on change date and time settings.
  • Click on the Change time and date button.
  • Later, choose the current date and time and click on OK.
  • To change the order of the time zone, click the Change time zone button.
  • Click on the Time Zone drop-down arrow.
  • Then choose the correct time zone.
  • If present in daylight saving time zone, then click the automatically modify clock for Daylight Saving Time tick-box.
  • Click OK and re-click, OK.
  • Lastly, check the time and date are correct in the system or not.
Follow for Windows 8:
  • Open Control Panel
  • Click on Clock, Language, Region
  • In the date and time column, select set the date and time option
  • Select change time and date settings.
  • Then, click on the change time and date icon.
  • Select opt time and date.
  • Click OK.
  • For altering the time zone, click on the Change time zone icon, and later opt as per preferred time zone.
  • If in the daylight saving time zone, select the automatically adjust clock for Daylight Saving Time tick-box.
  • Click OK.
  • Verify if the date and time are correct or not.

NOTEIf you are using Windows 10, then follow the instructions listed in this article.

Method 3: Check if an Accountant’s copy exists.

If the date and time are accurate, then toggle the time zone (proper, wrong, and right) by following simple steps as:

  • If an Accountant’s copy exists, remove the restrictions manually, or wait until the Accountant’s copy is returned. However, manually removing the limits will lose all the changes. Therefore, assure you to verify with your Accountant.
  • Now, try to send it to Intuit.
  • If the error persists, then delete all the online transactions that you have sent.
  • Now, click on Edit from the top menu bar
  • Click on Find (or press CTRL+F).
  • Now, click on the Advanced tab.
  • In the Filter box, you must go for the following options:
  • At first, go the drop-down list, choose the filter Detail Level, and select Summary only.
  • Now, go the drop-down menu, select the filter Online Status and choose Online to send.
  • Again, go the drop-down menu, select the filter Posting Status, and choose either.
  • After that, you need to click on the Find icon from the top right corner of your Find screen.
  • Once done, review your results:
  • If you come across any non-payroll transaction, then complete their processing.
  • Moreover, if you find paychecks, delete them immediately and then try to send them to Intuit again. If done successfully, recreate the paychecks.

Call QuickBooks Payroll Support To Learn To Fix “QuickBooks Payroll Update Error” Or “Unable To Send Usage Data” While Update

Whether small or medium businesses they need to be selective about the amount and kinds of software that they use for their daily operations. Most of the businesses like to use the software that’s capable of handling several functions simultaneously. QuickBooks is accounting software that fits into all boxes perfectly.

Often it reveals that “QuickBooks runs into an error when attempting to send usage data” this error happens due to the wrong time zone on desktop or in case you have made an Accountant’s copy. In this article we will discuss about reasons and ways to fix the QuickBooks payroll update error. If you need any other assistance or want more details on how to run a payroll summary report by pay period. You can get in touch with our qualified experts to get instant technical assistance.

The potential causes behind the occurrence of the QuickBooks payroll update error- Failed to send usage data

The error can occur due to some of following common reasons stated below:

  • If the time zone is incorrect in your system.
  • If you create a copy of an Accountant.

Methods to resolve the Payroll update error while trying to send usage data.

Method 1– Edit the Payroll Service Key

  • Go to the QuickBooks software’s Employee option, and pick my payroll provider and then handle the Service Key feature.
  • Then, Click Edit, after that clear the checkbox on “Open Payroll Setup” and click Finish. It will activate the service key.
  • Afterwards, Return to main setting page.
  • now Go to Employees, and then to My Payroll Service, then Send Usage Data.

In case the method stated above do not resolve the problems then follow the next method.

Method 2- Check that the date & time of the file in your system is correct.

Use the following procedures for operators running Windows 7.

  • At First, open your desktop and double-click on the date and time displayed at the bottom of the window.
  • The other way to change the system’s date and time is, go to the Start option or click the keyboard window button.
  • Then choose the Control panel option.
  • After that select the clock, Language, and Region option.
  • Further two options of date and time settings and region and language will be shown in the next window.
  • Tap on the Date and Time option.
  •  Afterwards, press on the Change date and time button on the Date and Time tab.
  • Select the current time and date, and then tap the OK button.
  • Then press OK, and then press OK again.
  •  Thereafter, confirm that the time and date in the program is correct.

For the users of Windows 8, execute the procedure below:

  • At first opens the Control Panel.
  • Then tap on Region, Clock, and Language.
  • Then Tap on Set date and time in the Date and time section.
  • After that tap on change Date and Time setting.
  • For that tap on Change Date and Time button in the Date and Time tab.
  • Then, Select the correct date and time.
  • And hit ok.
  • Press the Change Time Zone button to change the time zone, and then pick the time zone you prefer.
  • In case you are in a daylight saving time zone, press the automatically adjust Daylight Saving Time tick-box.
  • And press OK.
  • Then verify whether or not the date and time are correct.

In case the problem isn’t solved try the next solution.

Method 3: Check for the existence of an accountant’s copy.

  • • check If the date and time are right, then adjust the time zone (correct, wrong, false) using basic measures such as:
  • • If a copy of an Accountant exists, delete the constraints manually or wait till the copy of the Accountant is restored. But nevertheless make sure to verify the accountant before removing it.
  • Then, consider sending it to Intuit.
  • In case the error appears to occur, delete all the online transactions that have been sent.
  • then, Press the Edit button in the top menu bar
  • After that tap on find (or click CTRL+F).
  • Then, hit the advanced tab.

Now, from the filter box pick the following choices:

  • Move to the drop-down menu, pick the filter level detail and then choose Summary.
  • Then Go the drop-down menu, and select the filter Online Status and choose Online to send.
  • Then Go and pick the Posting Status filter from the drop-down menu and choose any.
  • And after that, tap the Find button at the top right of the Find screen.

And check the results:

  • When you find any transactions that are not payable, finish their processing.
  • Then once you notice paychecks, quickly delete them and then attempt to submit them to Intuit again. When effectively completed, re-create the paychecks.


Hopefully, our post and the above mentioned points will help you know how to get the“QuickBooks Payroll Update Error” or “Unable to send usage data” While Update fixed.

 If still you come across any doubt in taking the subscription of payroll contact us at QuickBooks Payroll Support and you can also draft a mail of listed queries or issues you faced or struggling with on our mail id at [email protected] Consult with our executives with the availability of all round the clock and availability geographically. They highly ask your query and then process it, after getting the solution they deliver to you the proper response of your issue. Be informed that our experts are highly qualified in their respective domains. You can also visit our website at .

How to Fix Sending Usage Data Error in QuickBooks

One common error that most of the QuickBooks users are aware of is the sending usage data error in QuickBooks Payroll. To complete the payroll tax filings, QB payroll users need to send the data to the payroll service, and this is where they face an error message “QuickBooks has encountered a problem sending your usage data.” And once a user encounters this error, it interrupts the QuickBooks payroll connection with the online service. We understand that how important it could be to file your taxes on time and thus we have prepared a step by step troubleshooting method to get you the rid of QuickBooks sending usage data error in the shortest time possible.

If you Need Quick Assistance from QuickBooks Payroll Team, then Call Payroll Support Number

What are the Causes of QuickBooks Sending Usage Data Error

The most primary reason that triggers sending usage data error in QuickBooks is incorrect date and time on the computer that you are using to send the payroll data. Some other less common reasons are listed belowQuickBooks Error Message Unable to Send Usage Data

QuickBooks Error while Trying to Send Usage Data

  1. You are an accountant and there is already a copy of accountants file in QuickBooks.
  2. Invalid security certificates in use by the browser.
  3. Network time out and server errors preventing QuickBooks to get connected with the internet and online payroll service.
  4. You are using QuickBooks in Multi-user mode.

Important Points to Consider before resolving Sending Usage Data Error

Before following the troubleshooting steps, it is important to consider a few important suggestions that might help you resolve the error even before applying the troubleshooting steps. Make sure you verify every point mentioned below before following the troubleshooting steps.

  1. If you are using Internet Explorer to access QuickBooks Online Payroll, then try deleting Temporary Internet Files and Website Files before sending payroll data.
  2. If you are also experiencing internet connectivity issues the try resetting the router by pressing the reset button at the back of your router for 10 seconds.
  3. Update your internet connection settings in the Internet Explorer. For detailed instructions follow step 3 from our article on QuickBooks Payroll Update Error 12029.
  4. Make sure to update the QuickBooks payroll and tax tables to the latest released version if you are using the QuickBooks Online desktop app.
  5. After the update make sure to restart your computer and if the issue is not resolved then follow the troubleshooting step mentioned below.

Solution to QuickBooks Error Sending Usage Data

Verify and Set Date and Time on your Computer

Steps to perform on Windows Vista and XP

  1. You can see the date and time at the bottom right side of your computer desktop and in case if you find any mistake in the date and time, then double click it and correct the information.
  2. If there is no option displayed to change the date and time then click the Start button and then choose Settings.
  3. Under the Settings select Control Panel and then click Date and Time.
  4. Now under the Date and Time window, you need to select the Date and Time option.
  5. Now set the correct date and time and select the Time Zone tab.
  6. Set the correct time zone and move to the Daylight Saving option.
  7. Now checkmark the Automatically adjust clock for daylight saving changes checkbox and click OK.
  8. Now go back to the desktop and check if correct time and date is displayed.

Steps to Perform on Windows 7 and Windows 8

  1. Press Windows + R and type Control Panel in the Run window.
  2. Press Enter and select Date and Time.
  3. If you are using Windows 8, then select Clock, Language and Region and click Set the Date and Time.
  4. Now select Change date and time settings and click the Date and Time
  5. Click the Change date and time option.
  6. Now set the correct date and time and then select the Change Time Zone tab.
  7. Select the Time Zone drop down menu and select the correct Time Zone.
  8. Make sure to checkmark Automatically adjust clock for Daylight Saving Time checkbox.
  9. Hit OK twice.

As you can see that troubleshooting the sending usage data error in QuickBooks payroll is not a complicated task and you are only required to set the correct date and time for a resolution. Still, if you are facing the same error and need the help of an expert, then you can reach us at our Payroll Helpline Number +1-888-300-3913.

How to Fix Error QuickBooks Payroll update error (Unable to send usage data)

QuickBooks is financial software that is installed into the system and customizes all the accounts in a systematic schedule. However a few QB users have reported certain technical glitches at the time of updating the payroll. Today’s article is going to be all about QuickBooks Payroll Error: ‘Failed to send usage data’ at the time of updating QuickBooks desktop. We will be discussing the causes and troubleshooting steps to the error.

This error occurs due to the incorrect time zone of desktop or you have created Accountant’s copy. Here we are going to share some easy and quick methods to fix this error. Once you follow these steps you can easily fix this typical error code by your own.

Why Error: Failed to Send Usage Data Error Occurs in QuickBooks?

This problem may occur due to the following reasons:

  • When your time zone is incorrect into a computer or a laptop.
  • Also, in case the user creates a copy of an Accountant.

You may see the following error message on your desktop screen:

payroll-error-unable-to-send-usage-data - screenshot

Steps to Fix Error ‘Failed to send usage data’ while update

Follow the below methods to resolve error: failed to send usage data in QuickBooks. However, if you are looking for instant help then contact our QuickBooks payroll customer service team that will look forward to your concern and provide you a feasible solution. Our U.S based technical advisors are available 24/7 to provided you perfect solution for your problems.

Solution 1: Edit Your Payroll Service Key

First Method that Resolves this issue as promptly:

  • Go to the employees section and then select My Payroll service option. After that, select manage your Service Key.
  • Now click to the edit option, then go to next step and check your dialog box on as Open Payroll Setup and hit the finish tab. This will send your service key button and make it as to activate.
Edit Your Payroll Service Key - Screenshot
  • After that go back to main setting page.
  • To do so this, select to go employees and then click on My payroll service option. Then click on send usage data tab. If above method fail to fix this pitfall then try second method & ready to perform it in as professionally.

Read this also: How to Fix QuickBooks Error 17337?

Solution 2: Check the date & time of the file location in your System

In Windows 7:

If you are a Windows 7 user, you need follow the below points as described here:

  • First of all, open your computer system and double-click on the date and time icon and change the date and time. (Note: You can see the date and time option on the bottom of the screen)
  • If you are unable to change the date and time from your system, then go to Start option and click on control panel.
  • Here you need to select the clock, language or region option to change the date and time. (Note: Here you can see two more option date and time settings and region and language)
  • Now click on the option to change date and time settings.
  • After that on the Date and Time button, the user is required to click on the Change date and time button.
Windows Data and Time Settings - Screenshot
  • Followed by selecting the current date and time, and hit OK key button.
  • If you want to change the order of a time zone then you can easily click on the change time zone button as shown on the screen.
    • Give a one click on the time zone as scroll down in the drop-down arrow keys by using the system keyboard.
    • Then the user is supposed to choose it as the correct time zone.
    • If the user is present in a daylight saving time zone, then hit the Automatically modify clock for Daylight Saving Time tick-box.
  • After this, you need to click on the OK key button and then click to the OK option as it again.
  • After that, verify the time and date are correct in the system or not. If not, ask expert advice by connecting to our techies that have great skills in deploying extreme services.
In Windows 8:

If you are a Windows 8 user, you need follow the below points as described here:

  • First of all, open the Control panel option.
  • And then hit Clock, language, Region heading.
  • The next step is to click on the set date & time, that is present under the heading date & time settings tab.
  • Moving ahead, the user is required to click on to change the date & time button, in a new date or time tab.
  • After that, the user is supposed to correct date as well as time and hit OK.
  • The last and final step is to verify the correctness of date and time.

See Also: How to Install or Uninstall the Plugins in QuickBooks?

Solution 3: Ensure if there exists an Accountant’s copy

In case the Date and time are absolutely correct, then it is recommended to toggle the time zone (correct, wrong, correct) by following the simple steps listed below:

  1. Coming to the third solution, in case an Accountant’s copy exists, the user is supposed to remove the restrictions manually, or he/she can wait until the Accountant’s copy is returned. But still do not forget that when the user is removing accountant’s copy he/she needs to verify with the Accountant.
  2. After that, the user is required to send the data to Intuit.
  3. The next step is to delete all the online transactions, if the error continues to grow.
    • Now the user is supposed to click on Edit option from top menu bar
    • And then the user should press CTRL+F key
  4. Moving ahead, click on the Advanced tab.
    • And then in the Filter box, the user is required to carry out the following steps:
      1. Visit the drop down menu, and select the filter Detail Level and then select the Summary only.
      2. After that the user is supposed to move to the drop down menu and then choose the filter Online Status also choose Online to send.
      3. The next step is to move to the drop down menu and then select the filter Posting Status also select Filter option.
  5. Coming to the end, the user is required to hit Find button from Find screen.
  6. Followed by, reviewing the results:
    • If the user detects any non-payroll transaction, then he/she needs to complete the processing.
    • And if the user finds the paychecks, then removing them the very next moment and then making an attempt to send to Intuit again is the only option that the user should follow. If it is done successfully, then the user needs to recreate the paychecks.

Conclusive Lines!!

With this we conclude our article, and also hope that the above stated information will help the users to fix Error – QuickBooks Payroll “Failed to send usage data” while update.

However, if the problem still persists then the user can seek for technical guidance and help from accounting experts. You can dial our toll-free i.e. +1-888-300-3913. Feel free to connect with our QuickBooks support technicians that are available 24/7.

Read Also :- How to Fix QuickBooks Payroll Error 30114?

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