Fix Quick-Books Error TD500 | There Was A Problem With Your Update

Errors Problem Solutions Quickbooks Errors Solution

reliability, and safety features, throughout the world. Having many best-in-class features, such as, bookkeeping, bank-tracking, tax-filing on behalf of the user, invoice generation for customers, accepting payments, reconciliation it also sports a user-friendly interface. However, during inappropriate times users have experienced trouble as a result of technical bugs. “Error Code TD500” in QuickBooks triggers when a credit card is being processed during accepting payments. It mainly occurs as the user machine possesses more than one version of the QuickBooks desktop. In addition, it has got several other reasons, and it could be fixed using the appropriate methods as stated in the subsequent topics of the blog.

Causes behind the error “QuickBooks Error TD500″

  1. There is a problem with the installation files of QuickBooks in the user’s machine.
  2. The QuickBooks version being used is not updated to the latest version.

Preventive measures to rectify the “Error Code TD500 in QuickBooks”

Solution-1: Remove QuickBooks 2016 and later run the installation of the repair file

Make sure that the user does not use the QuickBooks 2016 version of QuickBooks desktop, then one can follow the below steps-

  1. Right-click on the ‘QuickBooks Desktop’ icon and choose ‘Open’ from the drop-down.
  2. When the QuickBooks window appears on the screen, hit the ‘F2’ key.
  3. The ‘Product Information’ window appears shortly.
  4. Take note of the QuickBooks product version.
  5. Exit the ‘QuickBooks Desktop application.
  6. If multiple versions are in use, ensure none of the instances are running.
  7. Go to ‘Start Menu’.
  8. Type ‘Control Panel’ in the search for files and folders search field.
  9. Hit ‘Enter key.
  10. Right-click on ‘Control Panel’ and choose ‘Open’.
  11. Locate and open ‘Programs and Features/Add or Remove Programs’.
  12. Look for ‘QuickBooks 2016/QuickBooks Enterprise 16.0’.
  13. Right-click on ‘QuickBooks 2016/QuickBooks Enterprise 16.0’ and choose ‘Uninstall/Change’.
  14. Go through the directions on the display to uninstall the QuickBooks product.
  15. If there is a problem uninstalling, try logging out of the session and log in as administrator.
  16. The QuickBooks 2016 uninstall process will begin shortly.
  17. When it successfully does, download the repair file tool by pasting the given link in the web browser-
  18. Save the ‘’ in the desired folder where it could be easily accessed later.
  19. Locate the ‘’ repair file set up in the path where downloaded.
  20. Right-click on ‘’ and choose ‘Unzip/Extract’.
  21. Navigate to the folder where you unzipped the repair tool.
  22. Right-click on ‘quickbooks_fix_tdtool.bat’ and choose ‘Run as administrator.
  23. The file repair tool takes a while to perform the repair of any corrupt versions of QuickBooks.
  24. Once it completes, try opening the version of QuickBooks you had a problem running earlier.
  25. Retry processing the credit card of the customer for payment.

Solution-2: Check current version and update QuickBooks Desktop product to the latest release

  1. Right-click on the ‘QuickBooks’ icon on the desktop, and choose ‘Open’ from the drop-down menu.
  2. When the QuickBooks Desktop application appears on the screen, hit the ‘F2’ key.
  3. The ‘Product Information’ panel appears on the screen.
  4. Take note of the current QuickBooks product version as well as the current release.
  5. Quit the ‘QuickBooks Desktop’ application to arrive at the Windows desktop.
  6. Navigate and click on ‘Start Menu’.
  7. Type ‘QuickBooks Desktop’ in the search for files and folders/search field.
  8. When it appears in the search results, right-click on ‘QuickBooks Desktop’ and choose ‘Run as administrator’.
  9. Navigate to the ‘No Company’ window in QuickBooks Desktop.
  10. On the menu bar, select ‘Help’.
  11. Below the Help menu, click on ‘Update QuickBooks Desktop’.
  12. Return to the menu bar, choose ‘Options’.
  13. Select ‘Mark All’.
  14. Click on ‘Save’ to save changes.
  15. Return to the menu, click on ‘Update Now’.
  16. Below Update Now, navigate to and select ‘Reset Update’.
  17. Once everything is set, choose ‘Get Updates’ to proceed with updating QuickBooks Desktop.
  18. Reboot PC to save changes.

If none of the above solutions works for you, try running the Quick Fix My Program utility from within the QuickBooks Tool Hub to resolve the error.

We are to conclude the blog. We hope that the written post about the topic “QuickBooks Error TD500” will be able to empower our users with sufficient information of its causes and remedies to weed out the error at once. We believe that all the user’s queries were answered through the content given in the blog post. However, if you have an additional query regarding the error or you need help during troubleshooting, call the toll-free number for a better resolution.

QuickBooks Error TD500 | Causes, Solutions & FAQ’s

QuickBooks desktop has been in the market for the longest. It has proved itself above its competitors as the best accounting application, aiding the users to connect their cards and banks with it. With time to keep up with user demands, updates play an essential part. Certain errors such as QuickBooks Error TD500 are related to the issues with update. The most common scenario where the user comes across QuickBooks Desktop error TD500 is when they have more than one version of the QB Desktop installed. With this guide, we will explain the ways to fix TD500 error so that payments with the credit card can be made again with normal application working.

Description of QuickBooks payments error TD500

The following prompt message appears when you are hit by QuickBooks error Code TD500

QuickBooks Enterprise error TD500

QuickBooks Error Code TD500

The error message continues ‘It looks like your update was not completed.  Follow these steps to fix the issue before June 15, 2019‘.  The QuickBooks Enterprise error TD500 does not direct the user to Card Connect Online Payment Portal and hinders the overall business activities.

Options available to resolve Error TD500 while processing payments in QuickBooks

Install the Repair file and uninstall QuickBooks 2016
  1. Open QuickBooks desktop and press F2 while you are in it. This will show the version of QuickBooks you are in.
  2. Close all the versions of QuickBooks. If you have more than one versions, close them all.
  3. Next, open the Control Panel from the Start menu.
  4. In the Control Panel window, select Programs and Features. In certain versions you must be required to select Uninstall a Program.
  5. Choose QuickBooks Desktop2016 or QuickBooks Enterprise 16.0 and click on Uninstall/Change thereafter.
  6. Once QuickBooks 2016 has been uninstalled from your system, download the QuickBooks TD500 Error Repair file.
  7. The zip folder gets downloaded on your specified location. Double-click to open it.
  8. After you right-click on QuickBooks_fix_tdtool.bat, select option of Run as Administrator.
  9. Now open the version of QuickBooks that had error.
  10. Process the customer payment and see if QB payments error TD500 is resolved.
Update all versions of QuickBooks and after that install the repair file
  1. Just as asked in option A, note down QuickBooks version by using the F2 key. Close all the versions of QuickBooks that your system is hosting.
  2. From Windows Start icon, look out for all the versions of QuickBooks that you have.
Update all QuickBooks versions and install the repair file
  1. Open the QuickBooks versions that are present on your desktop one by one.
  2. Click on Help and select update QuickBooks.
  3. For detailed instructions follow our article on How to Install the Latest Updates of QuickBooks.
  4. Now follow steps 6 to 10 from the method mentioned above in the article.
  5. Try to process the customer payment once again and check if the error still persist.

Not much can be said about the QuickBooks Error TD500 as there are a very few users who have reported it. We have given the best way to get the issue resolved. But, when it is about the bank and company data, are you ready to risk it? Talk to the professionals . They will help you know the root of the QuickBooks update error TD500 and finally resolve it in a few easy steps. Further, the technical assistance will make sure that your data is in the right hands.

Fix Quick-Books Error TD500- There Is Problem With Your Update

With time to keep up with user demands, one has to keep the software updated with the latest features available. At times, while trying to install the updates, you might come across some issues that may even result in Quick-Books Error TD500. It may also occur when you try to process a credit card in Quick-Books Desktop. However, the primary reason behind this issue is that you might be using more than one version of Quick-Books Desktop on your computer. When Quick-Books update error TD500 occurs, the following error message appears on your screen:

“There was a problem with your update.”

Well, Quick-Books desktop error TD500 surely puts your work at a standstill and thus, you need to resolve it at the earliest. To help you do so, we have mentioned some solutions by following which you will be able to take payments again and get back to business.

Troubleshooting Methods To Fix Quick-Books Error Code TD500

Below we have mentioned some of the effective troubleshooting methods by implementing which you would be able to resolve Quick-Books Error TD500:

Method 1: Uninstall Quick-Books 2016 & install the repair file

You can try out this option if you no longer use Quick-Books 2016. Also, your company file isn’t deleted if you uninstall Quick-Books. To do so, you may proceed with the below-given steps to fix error code TD500 in Quick-Books:

  • Open the Quick-Books application, press the F2 key. Make sure to note down which version of Quick-Books you’re using.
  • Then, close Quick-Books desktop. Also, if you’re using multiple Quick-Books versions, close them all.
  • Now, click on the Start or Windows icon, from there go to the Control Panel. From there, select Programs and Features or Uninstall a Program option.
select Programs and Features
  • Now, select Quick-Books Desktop 2016 or Quick-Books Enterprise 16.0 and then Uninstall/Change. Further, follow the instructions that appear on your screen. If this option doesn’t prompt, then, you need to sign out of Windows and sign back in as a Windows admin.
  • Once you uninstall Quick-Books 2016, download the repair file and save it on a preferred location, like your desktop.
  • After that, double-click the file to unzip it.
  • Moving ahead, right-click quickbooks_fix_tdtool.bat and select the Run as Administrator option.
  • Once done, open the Quick-Books version on which you have encountered the error.
  • Lastly, try to process your customer’s payment like you normally do and check for the status of Quick-Books Error TD500.

Method 2: Update all Quick-Books versions and install the repair file

  • Open Quick-Books, press the F2 key to down which Quick-Books version you’re in. 
  • Then, close all the versions of Quick-Books that you’re using.

Figure out which Quick-Books version you have:

  • Click on the Windows icon and scroll down to the letter Q.
  • After that, select the down arrow for the Quick-Books folder. There, you’ll be able to see all Quick-Books versions that you have installed.

Follow the below steps to install Quick-Books updates and repair file:

  • Open each Quick-Books version turn wise and make sure to update the application as per its latest version. 

Note: For doing this, go to the Help menu and click on Update Quick-Books.

  • Once your Quick-Books is updated, download the repair file and save it in a preferred location.
  • Then, double-click the file to unzip it.
  • After that, right-click quickbooks_fix_tdtool.bat and click on Run as Administrator.
  • Once done, open the version of Quick-Books that had the error and follow the instructions that you come across.
  • At last, try processing your customer’s payment like you normally do and check if Quick-Books Error TD500 persists or not.

Hopefully, the troubleshooting methods mentioned in this blog would have helped you resolve Quick-Books Error TD500 without much trouble. However, there might come a scenario where you would still be stuck with the same issue due to certain reasons. In such a situation, we would suggest you contact our experts by giving us a call on Asquare Cloud Hosting Helpline Number.

Fix error TD500: There Was A Problem With Your Update

In this article, we will provide you the steps to resolve the error “There was a problem with your update,” error code TD500. This error occurs while processing a credit card in QuickBooks Desktop. There can be multiple causes for this error and multiple installations of QuickBooks on your system is one of them.

You can resolve TD500 error in QuickBooks by following the steps provided in this article so that you can process your payments again and get back to business. In case you require any kind of help, you can contact our support department at QuickBooks Customer Service Phone Number +1805-900-6410 to get an instant solution for your issues.

How To Resolve QuickBooks Error TD500?

Option 1: Uninstall QuickBooks 2016 And Install The Repair File

You can choose this option to resolve the error if you don’t use QuickBooks 2016 version. Only uninstalling QuickBooks version won’t remove all your company files.

  • From the home page of QuickBooks, press the F2 You should the exact version of QuickBooks you are in.
  • Close QuickBooks. If there are other installation of QuickBooks as well, close them too.
  • From the Start menu of QuickBooks, open the Control Panel.
  • Now, navigate to the Programs and Features or Uninstall a Program
  • Choose QuickBooks Desktop 2016 or QuickBooks Enterprise 16.0 and then click on Uninstall/Change. Perform all the onscreen prompts. If this option is not available, sign out from the current Windows user and sign in with administrator rights.
  • Once the program is uninstalled, download the repair file and save it on the desktop.
  • Double-click on the file.
  • Now, right-click on quick books_fix_tdtool.bat and choose Run as Administrator from the drop-down options.
  • Once it finishes its process, run the QuickBooks version that was having issue.
  • Try to process your customer’s payment as usual.

Option 2: Update all your versions of QuickBooks and install the repaired file

  • Make a note of which version of QuickBooks you’re in. You can get this by pressing the F2 key.
  • Close QuickBooks. If you are using multiple versions of QuickBooks, close them all.

Figure out which versions of QuickBooks you have

  • Click on the Start menu
  • From All Programs, scroll down to the Q letter.
  • Press the down arrow for the QuickBooks folder. You’ll see all the versions of QuickBooks installed on your system.

Install QuickBooks updates and repair file

  • Now, open each version one by one and make sure that QuickBooks is updated to the latest release. You can do this by going to Help > Update QuickBooks.
  • Once you are done with updating QuickBooks, download the repaired file save it on the desktop.
  • Double-click on the file.
  • Now, right-click on quick books_fix_tdtool.bat and choose Run as Administrator from the drop-down options.
  • Once it finishes its process, run the QuickBooks version that was having the issue.
  • Try to process your customer’s payment as usual.

Technical Support For QuickBooks Desktop

The provided solutions should be helpful for you in resolving the QuickBooks Error TD500 and you should now be able to process your customer’s payment without any hassle. However, if you are facing any kind of issue during the process or you require help at any point of time, call us and get your issues resolved as soon as possible.

Also Read :: Fix QuickBooks Error 400 | “QB Errors 400 A Business Validation Error Has Occurred”

Leave a Reply

Your email address will not be published.