How to Change Registered Email Address in QuickBooks?

Quickbooks Errors Solution

Locate and update your email account preferences in QuickBooks.

Having your email account setup in QuickBooks can be very beneficial as it allows you to send invoices, sales receipts and more directly from QuickBooks. To set up your email you will need to tell QuickBooks what email platform you will be using (Outlook or Web Mail).

By default, QuickBooks automatically uses Outlook, Outlook Express or Thunderbird. To tell QuickBooks to use web mail (like Gmail or Yahoo) follow these instructions:

  1. Go to “Edit” in the main navigation
  2. Select “Preferences”
  3. In the left column, select “Send Forms” (see graphic to right)
  4. Then click “My Preferences” tab, select “Web Mail“, then click the “Add” button
  5. There you will need to add your Email address and provider
  6. Then click ok, verify the information and click ok again

Once you’ve updated your email address, email a test transaction or report to yourself to verify that it is working correctly. In the future, you may be asked to re-enter your password. If so, be sure to enter your email password again, not your QuickBooks password as can easily happen.

If you need to update QuickBooks or change from web mail to Outlook, follow these instructions:

  1. Go to “Edit” in the main navigation
  2. Select “Preferences”
  3. In the left column, select “Send Forms” (see graphic to right)
  4. Then click the “My Preferences” tab
  5. Select “Outlook
  6. Click Ok

If you are adding an Outlook account to QuickBooks for the first time, you may want to have the following information ready for quick setup:

  • Username
  • Password
  • Incoming email server address
  • Incoming email server type
  • Outgoing email server address

If you need help setting up your email or other business information in QuickBooks, contact your Out Of The Box Technology QuickBooks ProAdvisor.


Looking for more QuickBooks guidance? We’re hosting a Two-Day Seminar/Webinar on QuickBooks Desktop – on the 3rd and 4th of October 2019. It will take place at our Learning Center, and online! Space IS Limited; get your spot while spots remain.

How To Change Your Company Email Address in QuickBooks Online

There’s many reasons why you might want to update the email address you use in QuickBooks Online.

Oftentimes when you first setup QuickBooks it’s in the early stages of your business and you might not have a business email address yet. You may have started with a personal email address and you’d now like to switch to a business address. 

I’m going to show you how to update the email address you use in QuickBooks Online.

Account and Settings

Click on the  icon in the upper right hand corner of the screen.

This opens a window with four columns. In the left hand column under the Your Company heading click on Account and Settings. 

Selecting Accounts and Settings

When you’re in Account and Settings a new menu will appear.

Editing Contact Info

On the left hand side make sure you’ve selected Company.

Account and Settings: Company selected in menu

Move your mouse down to the third box, Contact Info.

Account and Settings: Company contact info

This section has a Company email line, this is what we’ll be updating.

To edit this field click the pencil icon on the right hand side.

QuickBooks Online contact info edit

This opens an editor for the Contact info section where you can change the email address.

Editing company email address in QuickBooks Online

Below this field is a “Customer-facing email” check box. Check this box if you’d like the Company email you just entered to be the same one customer’s will see on sales forms.

There are circumstances where you may want these email addresses to be different. For example, if your company email is the owner of the business while the customer-facing email is something like [email protected] 

Click on the green Save button to save the email address change.

Saving email address change in QuickBooks Online

You’ll now be viewing the saved Contact info and you can double check that the email address you entered is correct. If everything is good click the green Done button in the lower right hand corner.

Done editing Contact info in QuickBooks Online Account and Settigns

Sending a Test Email

You can verify that the email is working correctly by sending yourself an invoice.

To do this click New in the left hand menu and select Invoice under the Customers heading.

Creating an invoice in QuickBooks Online

I always have a sample customer that I use for this kind of testing. 

Sample Customer in QuickBooks Online

Make sure you’re sending this test to yourself and then click the green Save and send button in the bottom right corner.

Save and send invoice in QuickBooks Online

You’ll see a preview of the email that you can edit. You may notice the From field will have a quickbooks email address. Don’t worry, everything’s correct. I’ll show you where your email address appears in the email when your receive it.

Click the Send and close button.

Send and close an invoice in QuickBooks Online

Open the invoice email when it arrives in your inbox and reply to the email.

If everything was set up correctly then the reply will be the company email address you entered in QuickBooks Online.

You now know how to update your email address in QuickBooks Online. If you’d like you can watch me walk through this process in the video below:

Change Registered Email Address in QuickBooks

QuickBooks is the finest accounting & bookkeeping software that has been developed so far. While accessing or logging in QuickBooks, at times a thought of changing the registered email address might strike to the user’s mind, due to various reasons. Now, Intuit Inc. made it easy for the users to do it. Later, you can update the desired email address with the help of old email address. Updating the email address is essential, as it one of the basic or primary means of sending crucial and sensitive notifications and communications. Also, the email address is one way of retrieving the User ID or password. All these factors make it necessary for the users to keep updating the email address after a certain time period.

If you also feel the need to alter the email address, but do not know what to do, then this article is a savior for you. In this post, we will briefly introduce you the process to do so…! If you no longer have access to your old registered email, check out the Email change request. Or you can even directly reach to the QuickBooks online support team via our toll-free number i.e. 1-844-405-0907. Our team will perform the procedure for you without any hassle.

An Overview:

Do you want to change the registered email address? Now updating the QuickBooks associated email address is simple & effortless. There can be two possible situations listed below, let us check them out:

  • If the old registered email is accessible, then in that case log into the QuickBooks Online & pursue a few straightforward steps to update the registered email address.
  • Or if the old registered email is no longer accessible, go to the “Email change request” option.

Notifications you will receive

Notifications are one of the important aspects, as they can mean many things. There can be many forms of notification that the user might receive via email, a few of the examples are as follows:

  • Payroll newsletters (Quarterly)
  • Intuit QuickBooks Desktop Payroll Tax Table Update Notice.
  • Auto renewal notices for annual subscribers.
  • Order/Charge confirmation
  • Other critical notices associated with the changes in the federal and state regulations

How to Change the Registered Email Address Associated with the User ID?

Below are the quickest steps to update your email address that is associated with the user ID:

  • To begin with, the user is required to select the “Gear” icon on the Toolbar.
  • Then, in the “Profile” section, choose the “User Profile” tab.
  • After that, select the “Profile” icon.
  • In the “Email address” section, select the “Edit” tab.
  • Type-in the new email address & password.
  • Click on the “Save” icon, and then “Done” icon.
  • Verify the modifications by using the activation link in the email that’s sent to the old registered email address.

If you are a QuickBooks Online Accountant user:

  • Hit on to the “Gear” icon on the Toolbar.
  • In “Your Company” section, choose the “Your Account” tab.
  • Select the “Personal profile” icon, and then choose the “Edit personal information” icon.
  • In the “Your Sign-In Information” section, choose the “Change sign in info” tab.
  • Choose “Continue” option, and then it will redirect you to the sign in page.
  • Type-in the account credentials and then click on the “Sign in” option.
  • Choose the “Profile” tab.
  • In the “Email address” section, click on the “Edit” tab.
  • Type-in the new email address & password, then choose the “Save” icon.
  • There is a confirmation message that the information has been updated and then hit the “OK” button.

Procedure to change the email address associated with your business

  • Choose the “Gear” icon on the Toolbar.
  • In “Your Company” section, choose the “Account and Settings” tab (or Company Settings).
  • In the menu section, select the “Company” tab.
  • From the “Contact Info” section, choose the “Pencil” icon.
  • In the “Company email” field, type in the new email address. (Note: Check the box for the same as company email, if it’s the same email address that you use for your sales forms).
  • Select the “Save” icon, and then click on the “Done” tab.

How to change the email associated with a location (for location tracking)?

  • Select the “Gear” icon on the Toolbar.
  • In the “Lists” tab, select the “All Lists” tab.
  • Choose the “Locations” tab.
  • Select the desired location you want to edit, and then in the drop-down lists on the action column, select the “Edit” tab.
  • Check the box for this location has a different email address for communicating with customers.
  • Type-in the email address, and then choose the “Save” tab.

Update email address for notifications

  • First of all, sign in to “My Account”.
  • In the next step, on the “Manage your QuickBooks page”, the user is required to select the product that is to be managed.
  • After that, the user should check if he/she has logged in to the correct company, by looking at the top right corner. If not, the user should select the correct company from the drop down list.
  • Moving ahead, the user should scroll down to the “Authorized users list”.
  • And then, select the “Edit” option, beside the name.
  • The next step in the process is to enter the “new email address” and hit “Save”. Also, select the “X” button to get back to the home page.
  • Lastly, the user will receive notifications regarding the change in the email address.

Winding up!!

Once you save the modifications, the email address will be updated on the associated servers. Hopefully, this article would turn out to be helpful for you to know how to change your email address in QuickBooks ..! If you are still unable to change registered email address even after following the above steps are prescribed, then you can contact our QuickBooks toll-free helpline number .i.e. +1-888-300-3913 without waiting much time and efforts.

Our Intuit certified ProAdvisors will be happy to help you out in QuickBooks related issues.

Also Read :- How to Fix QuickBooks Error 1311: Source File Not Found (Filename)

Leave a Reply

Your email address will not be published. Required fields are marked *