How to Fix QuickBooks Error Code 6189 and 816? | QB Error 6189

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QuickBooks Error 6189 -816 | Symptoms, Causes, and Solutions

QuickBooks Desktop application encounters several types of errors while performing operations on Windows and Mac operating systems. One of the most common action that users perform while using QuickBooks is opening their company file in the application to access company’s data, and this is where many users encounter a common QuickBooks error 6189 -816 with an error message “QuickBooks is unable to open this company file”.  Various reasons prompt this error in the application, and further in our article, we have described them in details along with some quick fixes.

What are the factors that trigger error 6189 -816 in QuickBooks Desktop Application

As there are numerous reasons that trigger error 6189 in QuickBooks, it becomes crucial to recognize the primary reason that is causing this error in the application to get accurate and swift resolution.QuickBooks Desktop Error 6189 816

QuickBooks Error 6189 816

  1. If you are accessing QB files from a folder of which you don’t have read/write permission.
  2. If you have installed QuickBooks using a corrupt setup file.
  3. Unfinished installation of QuickBooks can also cause this error.
  4. Some other user has already accessed the company’s data file that you are trying to access.
  5. In case, some other user is logged in to QuickBooks using single user mode.
  6. Windows registry errors, malware/virus infections, or corrupt windows operating system files can also trigger error 6189- 816.
  7. Windows drivers are missing those are required to run QuickBooks.
  8. If QuickBooks company data file or transaction log file is corrupt or missing.

For every possible reason of this error we have suggested a quick fix further in our article, and we suggest you follow each troubleshooting step in the given order for a prompt resolution.

Troubleshooting Step 1: Rectify issues with QuickBooks data files and application

Follow our article on Error 6010 for troubleshooting common QB installation and data file errors. If you still face the same error then follow the further troubleshooting.

Troubleshooting Step 2: Save Company files on your computer’s local storage

Saving your company’s data file online can prompt this error when the online file storage service is down, and QuickBooks is unable to access data from your online space. To avoid this download and save the company’s data to your local storage on your computer and change the path of the company file in QuickBooks.

Troubleshooting Step 4: Fix QuickBooks application installation errors

To fix any issues with QuickBooks Desktop application that is triggering error 6189- 816 follow Step 4 and Step 5 from our article on How to Fix QuickBooks Desktop Error

Troubleshooting Step 3: Decrypt any encrypted QuickBooks file

QuickBooks might not be able to read company’s data file if you have encrypted it using any encryption software on Windows. If this is the case, then you need to decrypt the file back to the same format it was before and try opening it in the application to fix errors caused by encryption of the file.

Troubleshooting Step 5: Fix Windows registry errors and issues caused by viruses and malware

To fix Windows registry errors, we will suggest you use any reliable registry repair tool and if fixing registry does not resolve the error then run your antivirus program to detect and remove any infections from the system. If you are not familiar with such tools, then you can call  Number 1.800.579.0391 for help.

Troubleshooting Step 6: Resolve error caused by QuickBooks (.TLG) transaction log file

Follow our article on Error Opening a Company File in QuickBooks to rectify issues caused by QuickBooks transaction log file.

Troubleshooting Step 7: Set-up proper folder access permission for the user on Windows
  1. Navigate to the folder where your company data file is saved.
  2. Right-click the folder and select Properties.
  3. Under the Security tab, click Edit.
  4. Select QB Data Service User and click Full Control and then hit Allow.
  5. Click Apply and then hit OK to save settings.
Troubleshooting Step 8: Fix issues with Windows drivers

If you are still facing the same error, then it might be possible that the drivers those are required to run QuickBooks are corrupt or missing. You need to download and run any driver update utility to update Windows drivers. If you are not sure how to update drivers on Windows, then dial 1.800.579.0391 to get in touch with one of our expert technicians.

Conclusion:

Troubleshooting Error codes: (-6189, -816) might be a tiresome task, and it also requires a deep understanding of the Windows operating system and its components. We understand that how important it is for you to get rid of this error and to get back on track with QuickBooks, therefore our support team is always ready to assist you with any technical difficulties you are facing with QuickBooks. Call our Error Support Number  for prompt assistance related QuickBooks Error 6189 816.

How to Troubleshoot QuickBooks Error 6189, 816?

When it comes to the best accounting software, the very first name that strikes everyone is QuickBooks. It is an ideal solution that monitor accounting data and also offer real time tracking of the business state. Not only this, there are a lot of features that rolls in with this amazing accounting software. The simplicity of the platform makes it pretty much easy for users to work on it. However, in spite of some great features, the software at time gets tangled up in messy error situations, which be pretty much annoying for the users. One such annoying error that we are going to discuss about today is the QuickBooks error 6189, 816. This sort of error is seen when you tries to access the company file from a network device in a multi-user mode.

A detailed view of QuickBooks error code 6189, 816 will be seen in this post. Thus, make sure that you read this post till the end carefully. Moreover, you can also ask the accounting professionals to fix the error on your behalf, especially if you feel that tackling this issue is out of your league. You can give us a call at 1-800-761-1787, and our professionals will be happy to help you.

You might also see: Fix QuickBooks Error 3371 Status code (License Error)

What is QuickBooks error code 6189, 816?

Before you dig in deep and learn the fixes of this error, it is better to first unleash the facts related to it. QuickBooks error code 6189, 816 is basically a run-time error. It can be seen when you tries to open the company file. It comes up with an error message on the screen stating as:

An error occurred when QuickBooks tried to access the company file (-6189, -816),

QuickBooks Error 6189, 816 - Screenshot Image

This issue indicates any kind of error with the multi-user network and not with the accounting data. Thus, it can be resolved easily. You need to ensure that you have the QuickBooks file storage instructions in place. There can be a bunch of possible reasons causing this error, which will be discussed below along with the fixation methods.

Factors leading to the QuickBooks error 6189

There are a couple of factors that could drive you to this error, namely:

  • Missing or damaged QuickBooks components can be one major factor.
  • If the company file on a network computer is in use by a program or a process.
  • Also, accessibility issues with the company file or folder on QuickBooks host system can be a common factor.
  • In case you mistakenly deletes the important drivers from the system needed for running QuickBooks, then this blunder could lead you to this error.
  • If another client signed into the company file in single-user mode, then this error could be faced.
  • Any kind of issue with the QuickBooks registry values in windows registry.
  • Or if the operating system is affected with any sort of antivirus.
  • Damaged network data source file on the QuickBooks server or host system.
  • There might be a trouble with the QB hosting processes.

And a couple of other factors might lead to this annoying error.

Read Also: How to solve QuickBooks error H202?

Quick fixes to QuickBooks Error 6189, 816 when opening company file

In case you detect an error message that we mentioned above, then here are a few methods that you can opt for in order to get rid of the QuickBooks error code 6189. Let us have a look at the methods one by one:

Solution 1: Run Quick fix my program from the QuickBooks tool hub

In this method, you need to download the QuickBooks tool hub program and then run Quick fix my program.

Step 1: Download and install QuickBooks tools hub program

  • For this, you need to close the QuickBooks software.
  • And then download the QuickBooks tools hub file and save it where it can be accessed easily.
  • After that, you need to open the file downloaded file (QuickBooksToolHub.exe).
QuickBooksToolHub.Exe File - Screenshot Image 1
  • Follow the onscreen steps to install and agree to the terms and conditions.
  • When the install finishes, you need to double click the icon on the windows desktop.
QuickBooks Tool Hub - Logo

Step 2: Now run Quick fix my program

  • In order to run the Quick fix my program, you need to open the QuickBooks tool hub and then select program problems.
  • After that choose quick fix my program.
Run Quick Fix my Program - Screenshot Image
  • Followed by starting the QuickBooks desktop and opening the data file.

Solution 2: Moving the company files to the local drive

Moving QuickBooks file - Screenshot Image
  • You are recommended to move the company file to the local hard drive, if the error continues and also if the company file is stored on a removable drive or online.
  • You can store QuickBooks files, on the server system’s hard drive. However, the online file hosting services including Dropbox, Google Drive, etc. might seem convenient, but are prone to issues.
  • Also you are recommended to avoid storing the files on removable drives, as they aren’t designed in a way to run QuickBooks or multi-user networks. Another important thing is to avoid encrypting the QuickBooks files on the hard drive storing them, as it can block the multi-user network connection.

See Also: Methods to Fix QuickBooks Error code 6000, 83

Solution 3: Run QuickBooks database server manager

The server system stores that QuickBooks files, whereas the other systems are the workstations. If you are hosting your own network, then in that case the QuickBooks database server manager will help to keep the multi-user network stable. The steps involved in this process are as follows:

QuickBooks Database Server Manager - Screenshot Image
  • After that, inside the database server manager, you need to opt for the start scan option, if you can see the company files. Or else can browse to the location and then click on start scan option.
Scan Company File in QuickBooks Database Server Manager - Screenshot Image
  • Now the database server manager will fix the firewall permissions on its own. And then hit close, once the process ends.
  • The last step is to open QuickBooks.

Corrupted windows drive

In case the error continues, then it might be due to damaged windows drive being used for QuickBooks. You can download or run a new window drive update utility to update or run Windows drive. In case you are unable to do so, then you can take help from any specialist or master/professional.

Solution 4: Restarting the systems and the servers

Restart your PC - Screenshot Image

At times the whole system demands a full reset. The steps to be followed in such situation are as follows:

  • You need to restart the server computer.

Important: It is very much important to find out where the company file is hosted. If you are making use of the QuickBooks enterprise hosting rather than the server system, then you can consult a professional to help you out in restarting.

  • Reboot the workstations.
  • Open QuickBooks desktop on the server system.
  • And then open QuickBooks on each of the workstations.

Related article: How to set up QuickBooks Desktop to work from home?

Solution 5: Downloading and running QuickBooks Refresher tool

You are recommended to download and run the QuickBooks refresher on the system facing the issue. This process will close all the background programs that might be the reason for the error. This also refreshes all the process:

QB Refresher tool-Screenshot image
  • Initially, download the QuickBooks refresher and then install all the files from it. You are then recommended to save the files to access them easily.
  • After that keep a check whether no other task is running on the QuickBooks desktop.
  • You are then recommended to check and close all the versions of QuickBooks running on the system.
  • And then, you need to double click on the QBRefresher.exe file to run the program.
  • Also, the QBRefresher runs in 30 seconds, follow the onscreen instructions.
  • The final step is when the installation is finished, you will have to reopen QuickBooks desktop.

But if in case the issue persists, we recommend you to opt for full reset.

Solution 6: Backing up and restoring the file

  • You need to first create a backup file on the old system.
  • And then, copy all backup files to the new system:
    • With the help of flash drive or another external device
    • It can use a network, if the systems are connected.
Setting up QuickBooks Backup Reminders - Screenshot Image

Solution 7: Manually resolve the error 6189, 816

  • You need to search out the transaction log file and then rename it.
  • And also, verify users permission endowed to QBDataServiceUserXX for the QuickBooks application.
Verify the user permission endowed to QBDataServiceUserXX - Screenshot Image
  • After that confirm that the QuickBooks files are not encrypted.
  • You need to create a replica of the QB file and then paste it on the desktop.
  • Lastly, if the file still can’t open then move to the folder where it was allocated earlier.

How to Fix QuickBooks Error Code 6189 and 816?

QuickBooks is undoubtedly one of the best accounting software. But it also faces troubles with some issues or errors. QuickBooks error code 6189 is known as one of the most common error that QB users has faced in their software:

An error occurs when QuickBooks tried to access the company file (-6189, -816)

Error Status: On desktop screen it shows QuickBooks Error Code 6190, it is caused when a user will try to access the company file and this appears an error code as -6189. Thus, it means that you are not authorized to access the company file. In the meanwhile, if you are looking for the quick solution of this error then you can talk to our QuickBooks Error Support team at +1-844-405-0907.

Following Error Message User May See in their Desktop Screen.

quickbooks error code 6189 - screenshot

According the Intuit, this error mainly happens when you try to open a company file but the company file inaccessible. So here, in this blog today we are going to discuss about the causes as well as the solutions of QuickBooks Error Code 6189.

Causes of QuickBooks Error 6189

  • Any latest change in the QuickBooks software change can cause corruption in Windows Registry.
  • Incomplete installation of QuickBooks or damaged download of QuickBooks Software.
  • Some malicious software can delete QuickBooks files. In fact, good software can also mistakenly delete the files.
  • Virus and malware infections in the windows system or in the QuickBooks file causing damage to them.
  • Windows registry corrupted due to a latest QB software change.

Read also: How to Fix QuickBooks Error 61686?

Solutions for QuickBooks Error 6189 816 (When Opening Company File)

Below you will get the solutions steps to resolve QB error code 6189. It is highly recommended that before proceeding the steps you need to create a data backup of your company files.

Solution 1: Restart the computer as well as the Server

  • Each desktop that has access to the company file should be restarted
  • If the data server is on, then the server should also be restarted.
  • And if the error still persists try solution 2.

Solution 2: Installing QuickBooks Database Manager in the Server

QuickBooks Database Server Manager - Screenshot
  • Make sure that QuickBooks or QuickBooks Database Manager is installed on your server where the company files are stored.
  • During the installation of the Database Manager no additional license is required.
  • In case you do not see the QB database user, install Database Manager.
  • Once the installation is done restart the server.

Note: Installing the Database Manager does not require an additional license.

Solution 3: Data File share service

  • It is better for your company file, if you do not use any file sharing service like SugarSync, Dropbox, Box.net etc. or any other type of online sync service.
  • One of the major cause can be if you are using online auto backup utilities for QuickBooks.
  • If you are trying to access company files via file sharing services then you are likely to face the error 6189.
  • To avoid this, remove the company file from Dropbox and copy it in the ‘C drive’of your desktop.

See also: How to Resolve Error 6000, when opening a company file?

Solution 4: Data file stored on Network drive

  • Do make sure that the company file is not kept on a NAS device or any other removable device.
  • This is because none of these devices have the permission to run the QuickBooks Database Manager
  • And it is often seen that this set up can cause data corruption.

Solution 5: Usage of Encryption software on your computer

  • In no way Intuit or QuickBooks ProAdvisor recommend encrypting the file.
  • To disable the software or any other query reach out to your encryption vendor.

QuickBooks Error 6189 1005 (When Opening the Company File)

QuickBooks Error 6189 1005 occurs when you’re trying to open company files. Error Code -6189, 1005 sometime also occurs while opening the sample company file.

In this post, we’ll discuss the causes and solution steps to fix.https://googleads.g.doubleclick.net/pagead/ads?client=ca-pub-5364122541250313&output=html&h=280&slotname=2390544523&adk=3358529808&adf=3336703100&pi=t.ma~as.2390544523&w=833&fwrn=4&fwrnh=100&lmt=1636622820&rafmt=1&psa=1&format=833×280&url=https%3A%2F%2Fwww.quickensupportline.com%2Fquickbooks-error-6189-1005%2F&flash=0&fwr=0&fwrattr=true&rpe=1&resp_fmts=3&wgl=1&uach=WyJXaW5kb3dzIiwiMC4wLjAiLCJ4ODYiLCIiLCI5NS4wLjQ2MzguNjkiLFtdLG51bGwsbnVsbCwiNjQiXQ..&dt=1636622818129&bpp=125&bdt=4020&idt=2069&shv=r20211108&mjsv=m202111080101&ptt=9&saldr=aa&abxe=1&cookie=ID%3D5f7247cfcc3a98b4-22f5214698c50081%3AT%3D1610009710%3ART%3D1610009710%3AS%3DALNI_MZmRHgk8fpMlcnzzwquuYO_DFnYlg&prev_fmts=0x0&nras=1&correlator=1975516397836&frm=20&pv=1&ga_vid=477990456.1628052178&ga_sid=1636622820&ga_hid=379960271&ga_fc=1&u_tz=330&u_his=1&u_h=768&u_w=1366&u_ah=728&u_aw=1366&u_cd=24&adx=149&ady=544&biw=1499&bih=730&scr_x=0&scr_y=0&eid=31063355%2C31063682%2C21067496&oid=2&pvsid=4197605008658251&pem=940&ref=https%3A%2F%2Fwww.google.com%2F&eae=0&fc=1920&brdim=0%2C0%2C0%2C0%2C1366%2C0%2C0%2C0%2C1517%2C730&vis=2&rsz=%7C%7CpEer%7C&abl=CS&pfx=0&fu=128&bc=31&ifi=2&uci=a!2&fsb=1&xpc=jnnHNOXSWd&p=https%3A//www.quickensupportline.com&dtd=2080

Quick Note: You may also face QuickBooks Error -6144,-304

Causes for QuickBooks Error Code -6189, 1005

  • QuickBooks desktop installation is corrupted/damaged
  • .ND and .TLG files are damaged
  • QuickBooks isn’t running with all the admin rights

Important: Process to fix this error may complex, you can speak with our experts for a quick resolution or leave us your message.

7 Simple Steps to Fix QuickBooks Error -6189, 1005

Step 1: Update QuickBooks Desktop

  • Open QuickBooks Desktop
  • Then go to Help > Update QuickBooks Desktop
  • Then click on Update Now to the top right corner
  • Now make a check on Reset Update and click Get Updates
  • Once Update is complete, close QuickBooks

Step 2: Download and Run QuickBooks File Doctor

  • Download QuickBooks Tools Hub and go to your downloads by pressing CTRL+J
  • Under your downloads list click on QuickBooksToolsHub.exe
  • Click Yes to allow this app to make changes
  • Now click on Next to install it and then click Yes again for accepting the license agreement
  • Click on Next and then Install (It may take some time)
  • Once the installation is complete click on Finish
  • Now open QuickBooks Tool Hub (Icon will be available on your desktop)
  • Under Company File Issues tab click on Run QuickBooks File Doctor

Step 3: Rename the .ND and .TLG Files

.ND and .TLG files help you to run QuickBooks company files on network and multi-user mode. If these files are damaged or corrupted that can cause you QuickBooks Error -6189,1005 and renaming these files can help you to resolve it.https://googleads.g.doubleclick.net/pagead/ads?client=ca-pub-5364122541250313&output=html&h=280&slotname=2390544523&adk=3358529808&adf=2687094929&pi=t.ma~as.2390544523&w=833&fwrn=4&fwrnh=100&lmt=1636623003&rafmt=1&psa=1&format=833×280&url=https%3A%2F%2Fwww.quickensupportline.com%2Fquickbooks-error-6189-1005%2F&flash=0&fwr=0&fwrattr=true&rpe=1&resp_fmts=3&wgl=1&adsid=ChAIgJuzjAYQvOrO8Ojd7pFCEkgAibZ3SfYfcWLpwf_-pHeGARz5xHHvX0mg1a8YoJJbWGk-JAgXqog436m_Z8hFoNlqvPFcZwCg27f1k7_hoBA3xJ7TsayUifs&uach=WyJXaW5kb3dzIiwiMC4wLjAiLCJ4ODYiLCIiLCI5NS4wLjQ2MzguNjkiLFtdLG51bGwsbnVsbCwiNjQiXQ..&dt=1636622818254&bpp=2&bdt=4142&idt=2053&shv=r20211108&mjsv=m202111080101&ptt=9&saldr=aa&abxe=1&cookie=ID%3D5f7247cfcc3a98b4-22f5214698c50081%3AT%3D1610009710%3ART%3D1610009710%3AS%3DALNI_MZmRHgk8fpMlcnzzwquuYO_DFnYlg&prev_fmts=0x0%2C833x280%2C306x250&nras=1&correlator=1975516397836&frm=20&pv=1&ga_vid=477990456.1628052178&ga_sid=1636622820&ga_hid=379960271&ga_fc=1&u_tz=330&u_his=1&u_h=768&u_w=1366&u_ah=728&u_aw=1366&u_cd=24&adx=149&ady=1793&biw=1499&bih=730&scr_x=0&scr_y=0&eid=31063355%2C31063682%2C21067496&oid=2&pvsid=4197605008658251&pem=940&ref=https%3A%2F%2Fwww.google.com%2F&eae=0&fc=1920&brdim=0%2C0%2C0%2C0%2C1366%2C0%2C0%2C0%2C1517%2C730&vis=1&rsz=%7C%7CpEebr%7C&abl=CS&pfx=0&fu=128&bc=31&jar=2021-11-11-09&ifi=3&uci=a!3&btvi=1&fsb=1&xpc=dcyzWSSLH2&p=https%3A//www.quickensupportline.com&dtd=M

  • Open your QuickBooks company file location C:\Users\Public\Documents\Intuit\QuickBooks\Company File [Default Location]
  • Now look for the files that have .ND and .TLG extensions.
  • Make a right-click on them and select Rename, Now type “.OLD” at the end of the file
    For Example, CompanyName.qbw.ND now changes it to CompanyName.qbw.ND.OLD
    CompanyName.qbw.TLG now changes it to CompanyName.qbw.TLG.OLD
  • Click Yes to confirm.
QuickBooks Error Code -6189, 1005

Step 4: Copy your company files to Desktop

  • Make a right-click on the desktop screen and go to New > Folder
  • Now go to your current company file location
  • Make a right-click on the company file and select Copy (Ctrl+C)
  • Then open your New Folder and make a right-click and select Paste (Ctrl+V)
  • Now press and hold the Ctrl key, ensure not to leave the Ctrl key until No Company Open Window is on the screen
  • Click Open or Restore an Existing Company
  • Select Open a company file and click Next
  • Browse to the desktop file that you copied in a new folder
  • Then click Open
  • If the file is still unable to open please proceed further with Step 5

Step 5: Restore QuickBooks Backup File

If you’re still unable to open QuickBooks after copied to the desktop, it may be a possibility that your company files(.QBW) are currently experiencing some issues. In order to resolve it, you can restore the latest backup.

  • Close QuickBooks Desktop
  • Now press and hold the Ctrl key, make sure not to leave the key until No Company Open Window is on the screen
  • Click on Open or restore an existing company
  • Choose Restore a backup copy and click Next
  • Now follow the on-screen instruction to restore the latest backup

Step 6: Download and Run QuickBooks Database Server Manager

  • Download QuickBooks Tools Hub and go to your downloads by pressing CTRL+J
  • Under your downloads list click on QuickBooksToolsHub.exe
  • Click Yes to allow this app to make changes
  • Now click on Next to install it and then click Yes again for accepting the license agreement
  • Click on Next and then Install (It may take some time)
  • Once the installation is complete click on Finish
  • Now open QuickBooks Tool Hub (Icon will be available on your desktop)
  • Under Network Issues tab click on QuickBooks Database Server Manager

Scan your Company File Location

  1. Head over to the ‘Scan Folders’ tab.
  2. Click on Browse and select the folder that stores your company file (.QBW)
  3. Click on ‘OK’ and ‘Start Scan

Step 7: End QuickBooks Tasks from Task Manager

  • Log in as an Administrator in your computer
  • Press Ctrl+Shift+Esc to open task manager
  • Highlight the first option and press Q from the keyboard to see the QuickBooks Process
  • Then select QuickBooks processes (QBW32.exe, qbupdate.exe and QBDBMgr.exe) and click End Task
  • Now open QuickBooks Company File

QuickBooks Error 6189-77- How to Fix? (Easy Troubleshooting)

QuickBooks error 6189-77 takes place while opening or creating a company file. Like other error codes of 6000 series, it also prevents users from accessing their financial records. There might be several possible reasons behind this company file error, and a damaged company file is one of the most apparent reasons. You may find other similar error related to company file such as- (Error: 6189), (Error: 6189, -82), (Error: 6189 -1005), and (Error: 6189 -85). In this blog, we will discuss QuickBooks company file error 6189 – 77 with its detailed troubleshooting solutions.

Why Am I Seeing QuickBooks Error Message 6189-77?

Error 6189 -77 in QuickBooks may arise due to multi-pronged technical issues. Below is the list of some most apparent causes that can promote the error-

  • Damaged, missing, or corrupt QuickBooks company file
  • The discrepancy between the QuickBooks Company (.QBW) file and Transaction Log (.TLG) file
  • More than one users trying to access a company file in Single User Mode
  • A corrupt of partial installation of QuickBooks Desktop
  • Accidental deletion of an essential QuickBooks related file
  • The windows system file or QuickBooks related file gets infected from malware or virus attack

What Are The Main Symptoms of QuickBooks Error Code 6189-77?

When the QuickBooks error message code 6189 -77 occurs, you may determine the error by these symptoms-

  • An active window on the system crashes immediately on the arrival of the error
  • Your computer hung for a few minutes
  • The usual performance of your PC becomes slower
  • QuickBooks error message 6189 -77 appears on your screen with further error-description
  • Every time you open the same program, error crashes your system

How to Resolve Intuit QB Error 6189-77?

When you keep track of the possible error cause, resolution of error: 6189 -77 becomes a cakewalk. Here are some of the most effective solutions that can rectify the QuickBooks error 6189 -77 while opening the company file.

Solution 1: Rename Transaction Log (.TLG) File

If there is any mismatch between the QuickBooks company file and Transaction Log file, you can fix this issue by renaming the .TLG file.

  • Find the .TLG file in the folder having QuickBooks company file
  • Both of the company file and transaction log files have the same name; extension is the only difference
  • Right-click .TLG file and select Rename
  • Change name.tlg to name.old.tlg.

If the QuickBooks error 6189 -77 persists, follow the next solution.

Solution 2: Repair QuickBooks Installation Using QuickBooks Clean Install Tool

QuickBooks Clean Install Tool can fix the damaged QB Desktop function. This process involves the following steps.

  • Un-install QuickBooks Desktop For Windows
  • Download and install the QuickBooks Clean Install Tool
  • Rename Installation Files using the tool or you may also do it manually
  • Now, re-install the QuickBooks Desktop software on your system

If you see QuickBooks error 6189 -77 again, then jump to the next solution.

Solution 3: Run a Full Scan of Malware in Your Computer

Run a full scan of malware in your system, and it will find and resolve the damage caused due to virus infection. If the QuickBooks error 6189 -77 appears again while accessing the company file, then the next solution may help.

Solution 4: Open QuickBooks File from Local Drive

Before performing the steps, make sure that all the users are logged out of the QuickBooks Data file.

  • Restart all the computers of the network
  • Copy your QuickBooks file to the local drive and then move it to its original location
  • Again, try to open the company file and check if the QuickBooks error 6189 -77 is resolved.

Solution 5: Make Use of Restore Function to Unto a Recent Change

If a recent change made in the QuickBooks is causing the error: 6189 -77, then you can reverse the change by using Windows System Restore Function.

  • Click on Start and write “system restore” in the search area
  • Hit Enter
  • Now click on system restore and provide administrator password when prompted
  • Follow these steps in Wizard and to select a point for restoration
  • Restore your system to get the job done

NOTEAnother variation of QuickBooks error 6189 that you might face appears with additional error code 816. If this error appears followed by error code 77 then follow our article How to Fix QuickBooks Error 6189 -816 or detailed troubleshooting instructions.

Get to Know About Quickbooks Error -6189 Solution

Simple Steps to Fix QuickBooks Error Code -6189

One of the most reliable accounting tools, Quickbooks has been helping businesses worldwide. However, this tool is prone to certain errors. One of such error is Quickbooks error -6189.

Most commonly called the “runtime error”, Quickbooks error -6189 usually occurs while the company file opens or runs. At the time of this error, the user will come across a message on their computer screen stating: “An error occurs when Quickbooks tried to access the company file (-6189)”

QuickBooks-error-6189

Causes Leading to Quickbooks Error -6189 Code

Here we have enumerated all the probable reasons that may lead to the Quickbooks error 6189. Have a quick look.

  • While trying to access a Quickbooks file that is already in use by another user or service.
  • An incomplete installation of the Quickbooks tool or download of a corrupted QB software link.
  • While trying to access a file stored in a folder for which you have no permission.
  • Incorrect entries in the Windows registry due to incorrect or incomplete Quickbooks installation.
  • Corruption of Quickbooks program files in the system due to malware or virus attack in the Windows framework.
  • If the Windows Registry gets corrupted due to change in the recent Quickbooks programming.
  • Due difference between Exchange log record (.TLG) and organization document (.QBW)
  • If other clients sign into the organization record using the “Single user mode”>
  • Due to the use of the old or pirated copies of Windows.
  • Due to accidental deleting of important documents from the system which are primarily responsible for running Quickbooks successfully.

Symptoms of Quickbooks error 6189

It’s important to know the symptoms of Quickbooks error 6189. Knowing the symptoms will help the user to rectify the source of the error in a more organized and effective manner. Let us look at these symptoms:

  • Users may face a complete loss of connection with Quickbooks company file.
  • The user is unable to open or access the Quickbooks company file.
  • The system may freeze which will then lead it to become unresponsive.
  • The machine becomes unable to take or read comments to open/access the necessary programs.

Solution for Quickbooks Desktop error -6189

Run/ install the Quickbooks Database manager:

The Quickbooks Database manager helps to keep the users’ multi user network stable. That’s how you can run the Quickbooks Database manager:

  • Select “Network Issues” from the tools hub.
QuickBooks Tools Hub, select Network Issues
  • Now select “Quickbase Database server manager”. Here install the Database server manager by following the on-screen instructions.
  • Once you see your company files, click on “Select Scan” inside the Quickbooks Database server manager. If you do not see your company file, browse to the location of your company file and then select “Start Scan”.
QuickBooks Database Server Manager window, click Start Scan once
  • Click “Close” once the scanning finishes.
  • You can now open the Quickbooks desktop on your server computer and workstations.

Use Quickbooks File doctor tool:

The File Doctor tool will itself detect problems in your Quickbooks company file and will try to resolve it on its own. Download the Quickbooks File Doctor tool from Intuit’s website. Once it is downloaded install and run this tool on your system where Quickbooks is installed.

Open a Sample company sample file:

Follow the given steps to open the company sample file:

  • Begin by opening the Quickbooks application.
  • Now visit the “No company Open window” option and then hit click on “Open a sample file”.
Open-a-Sample-Company-File-Screenshot-775x400
  • Select the ‘Random company file”.
  • Here repair your Quickbooks installation files if the same error shows on your desktop screen.
  • Lastly, you may click “Next” if now the sample file opens.

Close all Quickbooks running processes:

Closing all Quickbooks running processes also may lead to troubleshooting Quickbooks error 6189. Here’s how you can do it:

  • Begin by logging in as “System Administrator” on the server hosted computer.
  • Open the “Task Manager” by clicking “Ctrl +Shift+Esc” all simultaneously.
  • Now choose the users to be able to see all processes started by all users.
  • Now choose all Quickbooks processes. Thereafter click on “End Task”.
Close-all-QuickBooks-Processes-Screenshot-509x400
  • You may now finally open the company file in the “Multi-user mode”.

Download and install the Quickbooks Refresher tool:

Here is how you can download and install the Quickbooks Refresher tool:

QuickBooks-Referesher-Tool-Screenshot-1
  • First of all download the Quickbooks Refresher tool “ from the Intuit’s official website. Thereafter save the file on your system.
  • Now hit a click on the downloaded file named “qbrefresherv1.exe”.
  • Click “Yes” to the User account permission.
  • Now read the terms and conditions of the software and hit the “Yes” button.
  • Lastly, click on “Fix my Quickbooks” once the tool gets successfully installed and hit the “OK” button.

Restart all your computer and server:

Sometimes the whole system requires a reset to function properly and eliminate any issues within it. Here’s how you can stepwise do that :

  • Restart your server computer hosting your company files.
  • Also restart each workstation.
  • Now open the Quickbooks Desktop on your server computer.
  • Lastly, open Quickbooks Desktop on each workstation and you are done through the process!

Rename the Network Data File (ND) and Transaction Log File (TLG)

Follow these Steps to rename the ND and TLG files.

  • Open the company file folder of your company
  • Locate the files having the same name as your company files, but are saved with extensions .ND and .TLG (as given below):
  • company_file.qbw.nd
  • company_file.qbw.tlg
  • Right-click each file, and then click Rename.
  • Re-open Quickbooks and try signing in to your company file. If you still get the same error, try the next fix.

Update Quickbooks latest version:

While facing any error while working on Quickbooks it is best to update it’s latest version. Visit the Intuit’s official website to update Quickbooks’ latest version by following the on-screen instructions.

Hope the writeup helps you with fixing Quickbooks error 6189 . However for any further issue with Quickbooks it is best advised to contact the Intuit’s website and look for their professional assistance.

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