QuickBooks Payroll Most Common Errors & Troubleshooting

Quickbooks Errors Solution
Common QuickBooks Payroll Problems and their Solutions

In this article, we will walk you through some of the basic QuickBooks Payroll problems that users encounter while using the QB software. These errors can be easily resolved with the help of QuickBooks payroll support. Check out some of the common issues and tips to troubleshoot them without hampering your work.

Note: One of the most common and complex QB payroll problems arises when users try to update the version of their QB payroll, QB tax table update, or at the time of salary disbursements and appraisals, etc. In case, you encounter any error during these crucial times, reach out to QuickBooks payroll support immediately and our proficient experts will help you fix your issue instantly.

Causes of QuickBooks Payroll Problems

  1. A file which is taxable is damaged in the Payroll folder
  2. You are not a registered user of QuickBooks or your QB license is not registered or expired
  3. There is some issue with your Billing
  4. The QuickBooks company file is corrupt or damaged
  5. You might be using an outdated version of QuickBooks payroll software
  6. You are using an invalid Employer Identification Number

Most Common QuickBooks Payroll Problems

  1. QuickBooks Payroll Error PS077
  2. QuickBooks Payroll Error PS107
  3. QuickBooks Payroll Error PS058
  4. QuickBooks Payroll Error PS032
  5. QuickBooks Payroll Error 15240
  6. QuickBooks Payroll Error PS033

Ways to Troubleshoot Common QuickBooks Payroll Problems

A proper understanding of QuickBooks payroll problems will help you in finding a proper solution. Follow the below-mentioned solutions carefully to fix the issues instantly. In case you feel stuck during any step, feel free to contact QuickBooks payroll support.

Solution 1: Run QuickBooks Repair Tool

  1. First, click on ‘Start’ and search for the ‘Control Panel’
  2. In the next step, double-click on ‘Add or Remove’ programs
  3. Then, move down in the list and find the ‘QuickBooks Program’
  4. Then, click on the ‘Change/Remove’ button
  5. On the next QuickBooks installation screen, click on ‘Next’
  6. On the next QuickBooks maintenance window, click on ‘Next’ followed by selecting ‘Repair’ and then click ‘Next’
  7. Once the QuickBooks maintenance is completed, click on ‘Finish’

This solution will help you in fixing the issue. If the QuickBooks payroll problem persists, move to the next possible solution.

Solution 2: Uninstall and Reinstall QuickBooks

  1. First, click on ‘Start’ and search for the ‘Control Panel’
  2. In the next step, under the Programs option, click on the ‘Uninstall a program’ option
  3. Then, select the desired QuickBooks program which you want to uninstall. Make sure you do not uninstall some other program by mistake.
  4. Then, click on ‘Uninstall/Change’.
  5. Note that the uninstallation of a program might take a few seconds to a few minutes depending on its size.
  6. On successful completion of the uninstallation process, Restart your system
  7. Try to install QuickBooks payroll software again.

In case you face any difficulty while installing the software, connect with the QuickBooks payroll support immediately. Issues during the installation process might corrupt some files and cause errors.

Solution 3: Manual Removal of QuickBooks Installation Folders

QuickBooks installation folders are found on different occasions of the system. Make sure you remove them safely. You can find these folders on the locations listed below-

  1. C:\Program Files\Intuit
  2. C:\Program Files\Common Files\Intuit
  3. C:\Documents and Settings\All Users\Application Data\Intuit
  4. C:\Documents and Settings\All Users\Application Data\Common Files\Intuit
  5. C:\Documents and Settings\All Users\Documents (Shared Documents)\Intuit

This solution will help you in fixing the issue. If the QuickBooks payroll problem persists, move to the next possible solution.

Solution 4: Rename CPS Folder in the system

  1. The first and foremost important step is to update the QuickBooks Payroll Tax Table
  2. Check if the error you were getting is resolved or not. If it persists, continue to follow the steps given below.
  3. Go to the path C:\Program Files\ Intuit \ QuickBooks 20XX \ Components \ Payroll \ CPS in my computer without any spaces.
  4. Replace XX with the version of QuickBooks you are using. For eg 2019, 2018, etc.
  5. In the next step, rename the CPS folder to ‘CPSOLD’. This will probably resolve your error.
  6. Lastly, update the QuickBooks payroll tax table again.

This solution will help you in fixing the issue. If the QuickBooks payroll problem persists, move to the next possible solution.

Solution 5: Disable UAC (User Account Control)

The steps given below will work faultlessly in Windows 10, 8.1, 8, and 7.

  1. First, click on ‘Start’ and search for the ‘Control Panel’
  2. In the next step, click on ‘User Accounts’ following by selecting the ‘User Accounts (Classic View) option
  3. In the next step, go to ‘Change user account control settings’
  4. Finally, Select the ‘Never Notify’ option

This solution will surely help you in fixing the issue.

In the Conclusive viewpoint

The solutions aforementioned are some of the surefire ways to fix the QuickBooks payroll problems, tried and tested by QuickBooks experts. If none of the solutions seems helpful to you, feel free to get in touch with the QuickBooks payroll support group for their immediate assistance. Our helpline is available 24*7 to help you in using QB payroll software with ease. You can also seek help from our QuickBooks customer support team via email and live chat. They will guide you through the complete process to fix the issue in minimal time.

How to fix common Payroll errors in QuickBooks

Payroll tax returns have been prepared and filed showing no balance due (and no notices to the contrary have been received) Payroll, (and inventory discussed elsewhere), are two areas where QuickBooks® is less forgiving and clients are more likely to make mistakes. Most often the errors are the result of incorrect or inconsistent procedures.

The most common error in this area is that the Pay Payroll Liabilities feature was not used; rather payroll tax payments were entered using Write Checks or Enter/Pay Bill functions.

Common Error: Clients Write Checks (or use check register) to pay payroll tax liabilities.

Symptoms:

  • Payroll Liabilities are higher than expected
  • Payroll Tax Expense is higher than expected
  • Bank account balance appears correct

Warnings Reduce Errors

QuickBooks does warn users in several instances when the recommended procedures are not followed. If users heed the warnings, errors are often avoided. However, some users will click past these warnings and still process the payroll incorrectly perhaps for a lack of understanding as to how to do otherwise.

A client must first subscribe to one of Intuit’s payroll offerings for payroll to be established. Once payroll is installed, a Payroll Setup Tool walks the client through the process.

QuickBooks payroll works best when all payroll activity is performed from within the payroll menus. This includes paying accrued payroll taxes to the respective taxing authorities. If the company has written checks or used the Enter/Pay Bills entered bills functionality to pay for these liabilities, and the QuickBooks-created Payroll Liabilities account was assigned, the following warning message appears:

This message warns but does not prevent users about using the wrong type of payment (i.e., Write Checks or Enter/Pay Bills) when attempting to make payroll liability payments. When the user clicks the Pay Payroll Liabilities button in the warning message, the user is directed to the Select Date Range for Liabilities dialog. The message directs the user to use the Pay Payroll Liabilities feature to create a payroll liability check.

Find Incorrectly Paid Payroll Liabilities

In the Client Date Review, the Find Incorrectly Paid Payroll Liabilities tool, generates a report of all the manual check transactions coded to a Payroll Tax vendor. The entries made outside of the Pay Scheduled Liabilities function in the Payroll Center are displayed.

Correcting Payroll Liability Payment Errors

Payroll tax liability payments can be corrected via two methods. First, if a check or bill payment was used to pay a payroll liability, determine if the check or bill payment check has been cleared in a bank reconciliation. If not, void the existing check or bill that is paying the payroll liabilities and recreate the check correctly by selecting Employees > Payroll Taxes & Liabilities, then Pay Scheduled Liabilities.

The second method should be used if the check or bill payment check was used and that check has been cleared in a bank reconciliation. If the check or bill payment check is voided, the bank reconciliation with be affected. Using a Journal Entry is never a preferred method to make the correction, instead the Payroll Liability Adjustment option should be used to make the correction.

Getting the Red Out – Clearing Out Past Due Liabilities

The Pay Scheduled Liabilities section in the Payroll Center may have red overdue amounts showing when none exist. The liabilities amounts appear in the section when a payroll is generated and are only reduced when the Pay Scheduled Liabilities method is used to pay the taxes due. If the liabilities were recorded through any other method, such as a check being written and coded to the Payroll Liabilities account, the liabilities shown as due will not be reduced.

1. First, verify that the liabilities have been paid.

2. Select the appropriate item from the Pay Scheduled Liabilities window as shown below and click the View/Pay button.

3. In the Liability Payment – Checking window, change the check amount to zero.

4. Add additional lines in the expenses area for the same accounts already listed with a negative amount to offset the entry.

5. Include the check number actually used to pay the liabilities in the memo section as a reference.

6. The result will be offsetting amounts to the liabilities accounts which will clear the Pay Scheduled Liabilities window, but not affect the general ledger accounts.

Additional Areas to Troubleshoot Payroll Errors

Importance of Payroll Item Account Mapping

Payroll items must be assigned an account so payroll transactions can be properly recorded in the general ledger. Errors in the set up of the payroll item mapping can be located through a Payroll Items Listing report. Select Reports > Lists > Payroll Item Listing report. This report shows the payroll earnings, deductions, and tax items as well as the current tax table limits and rates. Use this report to ensure the desired General Ledger account is being used. Double-click on any item to make changes. Changes can be applied to all transactions, future and prior, only prior transactions from a date forward or no prior transactions.

Reconciling Payroll Transactions in the Bank Reconciliation Process

The Intuit payroll subscription will determine whether all federal and state payroll tax forms for filing are available within QuickBooks. If you or the client is preparing the payroll, it is wise to first complete the bank reconciliation to determine any payroll liability payments which have not cleared and handle them accordingly.

Locating Non-Payroll Transactions

Users sometimes override error message and record transactions that should appear on payroll reports. Identifying these before the payroll tax returns are prepared and filed can save the time to amend or correct these payroll returns later on.

From the Employees menu, choose Employee Center, then the Transactions tab. From this area, select the Non-Payroll Transactions and in the Date area, select the time period for which the payroll reports are being generated.

Shown in the example below is a non-payroll check issued to Gregg. While the check may be recorded properly, this check may also be recorded improperly. This review will make that determination.

Creating Payroll Liability Checks Directly in the Checkbook Register

To properly process payroll liability checks, select Employees Employee Center > Payroll tab, then View/Pay Scheduled Liabilities. Payroll Liability checks should be generated from this section. However, checks are often created directly from the register or via Write Checks. The Pay Scheduled Liabilities section in the Payroll Center is then incorrect. See the Getting the Red Out—Clearing out Past Due Liabilities section earlier for step by step instructions on how to correct these entries.

If the liabilities need to be adjusted and the bank account has been reconciled in QuickBooks, another way to correct the liability is by selecting Employees > Employee Center > Payroll tab and choose Related Payment Activities > Adjust Payroll Liabilities. The Liability Adjustment window appears and changes can be made either to or not to affect the General Ledger accounts depending on how the checks to pay the liabilities were originally written.

NOTE: Choose Do not affect accounts if the General Ledger is correct overall and should not be affected. This situation would arise if the client paid the correct amount of the payroll liability and used the correct General Ledger coding on the checks written to the taxing authorities, but simply did not write the checks correctly using the Pay Scheduled Liabilities area of QuickBooks.

In the example shown above, we are choosing to affect the Liability and Expense Accounts. The following dialog box appears. The general ledger will be update with the adjustment.

QuickBooks Payroll Most Common Errors & Troubleshooting

For the past decade QuickBooks have emerged as one of the best accounting payroll software in the world. It’s not only packed with powerful features but also assists in simplifying business. Some of the features this application has are automatic tax calculations, e-payment, free transactions, and many more. And that is why it is being used by small and medium businesses all across the globe.

But as it is a software, users often face certain issues with it and in this article we will discuss the most common QuickBooks Payroll errors & their solution.

Most of the QuickBooks Payroll error happens when customers try to update the payroll software or the tax table, or try to set an employee up for a child support deduction, try to pay employees and more.

What can occur these errors:

Below are few of the reason for the errors.

  • Incorrect billing information
  • Damaged QuickBooks company file
  • Users have not registered their QuickBooks software
  • A tax table file in the payroll folder is damaged.

Common QuickBooks Desktop Payroll Errors 

Here a list of most common QuickBooks desktop payroll errors:

How to fix QuickBooks Payroll Most Common Errors?

To get the errors resolved, you need to follow the below mentioned steps.

Run a Repair on QuickBooks

  • First thing to do is click on the “Start” button and select “Control Panel“.
  • After this double-click “Add or Remove” Programs
  • After that, You need to select the QuickBooks program
  • And then click on “Change or Remove Program” option.
  • In the QuickBooks Installation window click on “Next” button.
  • In the QuickBooks Maintenance Window select on Repair, then click on “Next” and then click on “Repair” button
  • Finally, click on Finish in the QuickBooks Maintenance Complete Window.

See AlsoWhat is QuickBooks error code 6000?

If the first step doesn’t work for you the Uninstall and Reinstall the QuickBooks

  • First of all, Click on the Microsoft Windows “Start” button and then choose the “Control Panel“.
  • After that you have to manually remove the following QuickBooks installation folders.

C:\Program Files\Intuit

C:\Program Files\Common Files\Intuit

C:\Documents and Settings\All Users\Application Data\Intuit

C:\Documents and Settings\All Users\Application Data\Common Files\Intuit

C:\Documents and Settings\All Users\Documents (Shared Documents)\Intuit

That’s all from our behalf. We hope that above given both solution methods works for you and now you are capable to solve Intuit Payroll related most common errors.

QuickBooks Payroll Most Common Errors

For the past decade QuickBooks have emerged as one of the best accounting payroll software in the world. It’s not only packed with powerful features but also assists in simplifying business. Some of the features this application has are automatic tax calculations, e-payment, free transactions, and many more. And that is why it is being used by small and medium businesses all across the globe.

But as it is a software, users often face certain issues with it and in this article we will discuss the most common QuickBooks Payroll errors & their solution.

Most of the QuickBooks Payroll error happens when customers try to update the payroll software or the tax table, or try to set an employee up for a child support deduction, try to pay employees and more.

You may also read: What is QuickBooks error code 80070057?

What can occur these errors:

Below are few of the reason for the errors.

  • Incorrect billing information
  • Damaged QuickBooks company file
  • Users have not registered their QuickBooks software
  • A tax table file in the payroll folder is damaged.

Common QuickBooks Desktop Payroll Errors 

Here a list of most common QuickBooks desktop payroll errors:

How to fix QuickBooks Payroll Most Common Errors?

To get the errors resolved, you need to follow the below mentioned steps.

Run a Repair on QuickBooks

  • First thing to do is click on the “Start” button and select “Control Panel“.
  • After this double-click “Add or Remove” Programs
  • After that, You need to select the QuickBooks program
  • And then click on “Change or Remove Program” option.
  • In the QuickBooks Installation window click on “Next” button.
  • In the QuickBooks Maintenance Window select on Repair, then click on “Next” and then click on “Repair” button
  • Finally, click on Finish in the QuickBooks Maintenance Complete Window.

See AlsoWhat is QuickBooks error code 6000?

If the first step doesn’t work for you the Uninstall and Reinstall the QuickBooks

  • First of all, Click on the Microsoft Windows “Start” button and then choose the “Control Panel“.
  • After that you have to manually remove the following QuickBooks installation folders.

C:\Program Files\Intuit

C:\Program Files\Common Files\Intuit

C:\Documents and Settings\All Users\Application Data\Intuit

C:\Documents and Settings\All Users\Application Data\Common Files\Intuit

C:\Documents and Settings\All Users\Documents (Shared Documents)\Intuit

That’s all from our behalf. We hope that above given both solution methods works for you and now you are capable to solve Intuit Payroll related most common errors.

See Also: Troubleshoot QuickBooks error code H505

If still you are troubling with these errors then connect with one of our QuickBooks Payroll support agent and get the U.S based best technical support for your QuickBooks issues. Our dedicated helpline number is +1-888-300-3913. We feel more happy to help you out in this. Call us today.!

Also Read :- How to Fix QuickBooks Error Code 392?

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