QuickBooks Unable to Locate PDF viewer | Solve the Issue Now | Fix It

Errors Problem Solutions Quickbooks Errors Solution

QuickBooks is a flexible accounting and finance software that is used widely by small and mid-sized businesses. The primary function of the QB application consists of handling accounts, payments, inventory, payroll, and many more hence, an error like QuickBooks unable to locate PDF viewer is commonly heard of. In this blog, we cover what triggers the error and possible solutions to it.

Error Locating PDF Viewer In QuickBooks, Causes Behind It.

Error locating PDF viewer in QuickBooks comes with the warning message of “Unable to Locate PDF Viewer. You need PDF software to view and print this reconciliation report.” We have listed some of the reasons which might have triggered the error.

  • An outdated version of Adobe Reader is installed on Windows.
  • Adobe Reader is not set up as the default PDF viewer app in QuickBooks Desktop.
  • QuickBooks Desktop does not have the latest updates installed.
  • Qbprint.qbp file is damaged or missing from the installation directory.

Method 1: Rename QBprint.qbp file

  1. Open Windows File Manager and click the Organize option from the top left corner.
  2. Select Folder and Search Option and under the View, tab unmark Show Hidden Files, Folders, or Drives option.
  3. Move to the Program Data folder in the C: Drive and open the Intuit Folder.
  4. Double-click the QuickBooks folder and right-click the Qbprint.qbp file.
  5. Select Rename and type Qbprint.old.
  6. Save the file name and check if you are still getting the Unable to Locate PDF Viewer error.

Method 2: Update or reinstall Adobe Acrobat

  1. Uninstall the Adobe Acrobat and reinstall again, with the same CD used for installation can actually help to resolve the issue.
  2. Check if you have the Acrobat installation CD, before.
  3. After reinstalling the acrobat reader, go to ‘QuickBooks software’ and check if you are able to access PDF documents.
  4. If you still have problems accessing the PDF documents, or printing them, then as a last resort, try to find any new updates available for the acrobat reader, and download and install them.

Method 3: Set Adobe as Default PDF viewer

  1. Click the Start button and search for Settings.
  2. Hit the System option-click Default apps.
  3. Select Choose default apps by file type.
  4. From the list, select.PDF and hit Choose a Default.
  5. Now choose Adobe Acrobat Reader.

By going through the procedural steps stated in this blog, you should be able to fix the QuickBooks Unable to Locate PDF viewer error which you have been facing so far while using QuickBooks Accounting software. Call our QuickBooks Technical support for an immediate solution.

QuickBooks unable to locate PDF viewer

QuickBooks is an effective tool to nurture one’s budding business. Its innumerable helpful features take away the tedium generally associated with the process of setting up a business single-handedly.

The problem associated with the opening of PDF files in Quickbooks has been mostly faced by those individuals who have installed the twelfth edition of Acrobat Reader also known as Acrobat Reader DC. The PDF Reader is also reconfigured by Adobe as per this new version. Due to this reconfiguration QuickBooks is not able to identify Acrobat Reader DC and hence is unable to locate the PDF viewer. With QuickBooks Desktop Support you can easily resolve this error and resume your work.

There are a few solutions which can be tried to rectify this recurring problem. These are as follows:

  • When you encounter an error message while trying to save a PDF file in Quickbooks, you can try again after some time so that it resolves on its own.
  • Older editions of QuickBooks might have compatibility issues therefore it is imperative to possess the most advanced product offered by Quickbooks.
  • You can invest your time and resources in the repair tools that Intuit has in store. They have an installation package that has useful tools for sorting out such unwanted problems.
  • Having problems with access permissions can also hinder your work. It can be solved easily by setting the permissions to Full Control. This can be done using the given steps:
  • Start the RUN command by Pressing the Windows key + R
  • Then you have to type in %TEMP% and then press Enter.
  • In the temp folder Right-click in a blank space and select
  • Verify that usernames and groups featured on the Security menu are having Full Control.

If the above steps didn’t yield fruitful results then the shortest way to view all your important PDF files in Quickbooks is to install or reinstall Acrobat Reader XI. The following steps might come in handy when you want to do this:

  • You can install or reinstall Acrobat Reader XI by downloading Adobe Reader 11.0.10 from the official website of Adobe and then saving the same on your desktop.
  • Next, you have to click on the Adobe icon on your desktop to install Acrobat Reader XI
  • After that, you can activate Adobe Reader XI by opening it.
  • Then you can open PDF files using Adobe Reader XI and view those.

To view PDF files in Quickbooks using Adobe Reader XI you have to follow these necessary steps:

  • First, click on the Control Panel icon, and from the menu that appears choose Default Programs
  • Next, you will get the option to link a particular file with a specific program. You have to select this option.
  • This will lead you to a list of programs where you will find *.pdf
  • You need to highlight *.pdf and then click the button titled Change program
  • Then you have to select Other Programs and click on the Browse
  • Finally move to the bottom of the menu and double click on exe.

Unable to Print from QuickBooks? Incorrect rendering can be the underlying cause of this problem.

Summary:

QuickBooks offers full assistance to their clients to rectify or resolve any problem. Especially for PDF troubles, there are several procedural steps that are present in the support site of Intuit. The customer center has helpful professionals who strive for the satisfaction of the clients.

Reason of QuickBooks Unable to Locate PDF viewer

The primary function of the QB application consists of handling accounts, payments, inventory, payroll, and many more hence, an error like QuickBooks unable to locate PDF viewer is commonly heard of. Error locating PDF viewer in QuickBooks comes with the warning message of Unable to Locate PDF Viewer. You need PDF software to view and print this reconciliation report. There are four reasons for QuickBooks Unable to Locate PDF viewer. The first one is Qbprint.qbp file is damaged or missing from the installation directory. The second one is Adobe Reader is not set up as the default PDF viewer app in QuickBooks Desktop. The third one is An outdated version of Adobe Reader is installed on Windows and the last one is QuickBooks Desktop does not have the latest updates installed. To resolve QuickBooks Unable to Locate PDF viewer error, Call out QuickBooks Technical support for an immediate solution.

Easy Guide to Fix QuickBooks Unable to Locate PDF Viewer Error

QuickBooks provides the best digital accounting experience to its users, and most of the credit goes to its useful features. The users can create various reports and statements using the statement writer and then view them in the PDF viewer of their choice. However, the users often face issues like QuickBooks unable to locate PDF Viewer error. Mostly, it occurs if the user does not have a PDF viewer installed on their system. On a different note, if you have it installed and still get the error, follow our blog until the end to rectify it.

To resolve the ‘QuickBooks unable to locate PDF viewer error message, you may require assistance from an expert if you lack the know-how of the application. Call on the toll-free number 1.800.579.9430 to get one immediately

What are the Causes behind the QuickBooks not Recognizing Adobe Reader?

There are many reasons behind the error locating PDF viewer in QuickBooks. Some of them are given below.

  1. The Adobe Reader (or any other PDF viewing software) is not set as the default PDF viewer.
  2. The QuickBooks or the Adobe Reader is not updated.
  3. The file with the .qbp extension is missing from the QB installation directory.

What are the Solutions to Take Out the QuickBooks Unable to Locate PDF Viewer Error?

Below are mentioned the instructions that you can follow to resolve the QuickBooks 2018 unable to locate PDF viewer error. Follow the solutions in the given order only.

Solution- 1: Set the Adobe Reader as Default PDF Viewer

QuickBooks will not recognize Adobe Reader if it is not set as the default program for viewing documents. Before following the steps mentioned below, make sure that you have a PDF Reader (Possibly Adobe Acrobat Reader) installed on your system.

For Windows 7, 8, and 8.1 Users
  1. Click on the Start Menu and select Control Panel.
  2. Click on Programs and look for the Set Default Programs option.
  3. Select it and look for Adobe Reader or any other PDF viewer you have installed on your system.
  4. Click on it and select the Set this program as default button.
For Windows 10 Users
  1. Go to Windows Start Menu and click on the Settings icon.
  2. Go to Apps and select Default Apps on the left panel.
  3. Keep scrolling down the list until you find .PDF and click on it to set its default program.
  4. From the list of programs, find and select Adobe Acrobat Reader (or any PDF reader program that you have).
  5. Click on Switch anyway.
For Mac Users
  1. Paste any .pdf file on your desktop and click on the file by pressing the CTRL key.
  2. Click on the Open with option and select Other… even if the PDF viewer option is showing in the list.
  3. In the coming window, click on Adobe Reader or Adobe Acrobat or any other PDF viewer as per your choice from the list of programs.
  4. Click on the box against Always Open with This Application.

Solution- 2: Reset the Display PDF in Browser Preference

If the above solution does not fix the problem, try resetting the ‘Display PDF in Browser’ preference by following the steps mentioned below.

  1. Open the Adobe Acrobat or Reader and right-click on the document window.
  2. Select Page Display Preferences and click on Internet from the list present on the left-hand side.
  3. Uncheck the box against Display PDF in the browser and select OK.
  4. Try to open the PDF again, and by following the same steps, checkmark the same box again.

Solution- 3: Run the QuickBooks PDF & Print Repair Tool to fix the issue

You can resolve all of the issues related to PDF in QuickBooks by running the QuickBooks PDF & Print Repair Tool. Make sure to download and install the QuickBooks Tool Hub before going with the steps mentioned below.

  1. Open the QuickBooks Tool Hub and click on the Program Problems tab on the left panel.
  2. Choose the QuickBooks PDF & Print Repair Tool button to initiate the utlity.
  3. The tool will take some time to complete its scan for problems. Once the issues are fixed, try to view the PDF again.

Solution- 4: Update the QuickBooks to the Latest Release

An outdated QB version can cause the “unable to locate PDF viewer” error message. Follow the steps mentioned below to update your QuickBooks application.

  1. Exit QuickBooks after closing down the company files and head over to the desktop.
  2. Right-click on the QB icon and select the Run as administrator option.
  3. Go to the Help menu and select the Update QuickBooks Desktop button.
  4. Under the Options tab, select the Mark All box and choose the Save option.
  5. Under the Update Now tab, mark the Reset Update checkbox.
  6. Click on Get Updates, and after the update finishes, close the QuickBooks application.
  7. Reopen QuickBooks and click on Yes to install the updates.
  8. Restart your computer system after successfully installing the updates.

At the end of our blog on the “QuickBooks unable to locate PDF viewer” error message, we would like to extend one last hand for help to the readers. If none of the solutions works out for you, call the experts on the issue by dialing the helpline number anytime and get immediate assistance on the line.

QuickBooks Unable to Locate PDF Viewer | Fix it

QuickBooks comes up in a variety of versions such as Enterprise, POS, Premier, and many more is a one-stop solution to cater to finance management. It has several incomparable features & functionality to ease the entire work of accounting professionals. Sometimes you may face that QuickBooks Unable to Locate PDF Viewer. As, this problem mainly occurs with those who are using the 12th edition of Acrobat Reader known as Acrobat Reader DC. Due to the new version of Acrobat sometimes QuickBooks is unable to locate PDF viewer. Hence, it is not devoid of technical errors and problems with QuickBooks that most of the novice users might come across. However, by making use of QuickBooks Repair service, users can easily exterminate such hitches from the root.

QuickBooks Unable to Locate PDF Viewer

One of the common problems is QuickBooks unable to locate PDF viewer that is annoying if not treated urgently. Therefore, below are some possible reasons which might trigger the same errors:

Reasons why QuickBooks Unable to Locate PDF Viewer

  1. The outdated version of Adobe Reader is being utilized.
  2. Adobe Reader is not properly installed.
  3. Outdated QuickBooks Desktop version is being used on the computer system.
  4. Damaged or corrupted Qbprint.qbp file.

Fixes when QuickBooks Unable to Locate PDF Viewer

Once users become familiar with all possible causes and reasons. Consider moving to the resolution to such obstacles effectively. Therefore, have a quick look at some suitable solutions.

Uninstall, Reinstall & Update Adobe Acrobat

  1. First of all, uninstall Adobe Acrobat.
  2. Reinstall again with the installation CD.
  3. Update it & go to QuickBooks again.
  4. Once done successfully, check if PDF documents can be accessed flawlessly or not.

Consider Setting up Adobe Reader as Default PDF Viewer

  1. Go to the ‘Start’ button & look for ‘Settings’.
  2. Opt for the ‘System’ option.
  3. Select Default Apps.
  4. Select ‘Default Apps’ by file type & choose .PDF directly from the list.
  5. Here, hit an option says ‘Choose a Default’ and select ‘Adobe Reader’

Change the Name of QBprint.qbp File

  1. Go to ‘Windows File Manager’ option
  2. Opt for the ‘Organize’ option & choose the ‘Folder’ option.
  3. Look for ‘Option’ and unmark option states Show Hidden Drives, Files or Folders.
  4. Go to Intuit Folder from Program Data folder located in C: Drive
  5. Search for Qbprint.qbp file and double click on it.
  6. Opt for the ‘Rename’ option and save the file name.

How do our Techies Exterminate Unable to Locate PDF Viewer issue?

You might confront several sorts of technical errors during the course of implementing the above steps. However, consider taking help directly from our troubleshooting professionals who are ace at delivering quality treatment. You can use phone call support, email support or live chat facility for fetching step by step guidelines from experts. So, get instant QuickBooks Online Help from our adept professionals even in odd or wee hours.

QuickBooks Unable to Locate PDF Viewer! Here’s What to Do

Every application requires a few crucial Windows components and applications to print any document. If you are getting an error while printing, your payroll tax forms and statements, then it might be because of the flaws in windows print components or improper set up QuickBooks Desktop app.  A common printing error in QuickBooks is “unable to locate the PDF viewer” error that once encountered, displays an error message “Unable to Locate PDF Viewer”.  Resolving the error requires a profound knowledge of Windows print components like Adobe and XPS Viewer. This article is a deliberate attempt to make QuickBooks users aware of the causes of such print errors and methods to rectify them so follow the entire article until the end for complete info.

What Triggers “Unable to Locate PDF Viewer” Error in QuickBooks?

In most instances, QuickBooks printing errors emerge when the Windows print components are either outdated or damaged. An error in the configuration of the QB Desktop app is also a reason due to which QuickBooks cannot locate the PDF Viewer and displays error message saying “Unable to Locate PDF Viewer. You need PDF software to view and print this reconciliation report.” Following are some of the obvious reasons that cause error locating PDF Viewer in QuickBooks Desktop.QuickBooks Cannot Locate PDF Viewer

Error Locating PDF Viewer in QuickBooks

  1. An outdated version of Adobe Reader is installed on Windows.
  2. Adobe Reader is not set up as the default PDF viewer app in QuickBooks Desktop.
  3. QuickBooks Desktop does not have the latest updates installed.
  4. Qbprint.qbp file is damaged or missing from the installation directory.

Also ReadHow to Download and Run QuickBooks Print and PDF Repair Tool?

The Solution to QuickBooks Unable to Locate PDF Viewer Error

Before following the suggested troubleshooting mentioned below make sure to Update QuickBooks Desktop Software to the latest released updates.

Step 1: Repair, Update and Reinstall Adobe Reader

Update Adobe Reader
  1. Follow the link and open the Adobe Acrobat Reader Download Page.
  2. Note down the version displayed on the page and open the Adobe Reader app on Windows.
  3. Under the Help tab select About Adobe Reader.About Adobe Reader Option
  4. Match the product version displayed on the page and check if it is the same as shown on Adobe’s website.
  5. If the product version does not match, then click the Help tab and select Check for Updates button.Adobe Reader Check for Updates
  6. Follow the instructions displayed on the screen to update the PDF Viewer.
Repair Adobe Acrobat Reader
  1. Close all the running applications on the Windows and open Adobe Acrobat Reader.
  2. Click Repair Acrobat Installation under the Help tab.Repair Adobe Reader
  3. Wait until the application repair itself and once the repair-completed message appear restart your computer and try to print a document again using QuickBooks.
Reinstall Adobe PDF Viewer
  1. Press Windows + R, type appwiz.cpl and press OK.Appwiz Run Command
  2. Select View Installed Updates in the Programs and Features window.View Installed Updates Programs and Features
  3. Right-click Adobe and select Uninstall.uninstall adobe acrobat
  4. Open your internet browser and navigate to the Adobe Acrobat Reader download page.
  5. Click the Install Now button and select the correct Windows version from the drop-down list.
  6. Once the update file is downloaded click Run.
  7. Click Finish after the installation.

Step 2: Set Adobe Reader as Default PDF Viewer

  1. Click the Start button and search for Settings.Windows Start Menu Settings
  2. Hit the System option click Default apps.
  3. Select Choose default apps by file type.Choose default apps by file type
  4. From the list, select .pdf and hit Choose a Default.Choose default apps by file type pdf
  5. Now choose Adobe Acrobat Reader.

Step 3: Rename Qbprint.qbp File

  1. Open Windows File Manager and click the Organize option from the top left corner.
  2. Select Folder and Search Option and under the View tab unmark Show Hidden Files, Folders, or Drives option.Show hidden files folders or drives in Windows
  3. Now navigate to the Program Data folder in the C Drive and open Intuit Folder.
  4. Double-click the QuickBooks folder and right-click the Qbprint.qbp file.Rename Qbprint.qbp File
  5. Select Rename and type Qbprint.old.
  6. Save the file name and check if you are still getting the Unable to Locate PDF Viewer error.

In case if you still can’t print statements and other documents using QuickBooks, then we might need to perform advanced troubleshooting. We suggest you dial our Support Number and connect with one of our QuickBooks experts to get immediate help and support resolving the QuickBooks Unable to Locate PDF Viewer Error.

QuickBooks Unable To Locate PDF Viewer

QuickBooks is one of the most popular and widely used accounting software in the world. QuickBooks has helped small and medium size business organizations in managing their business in a very efficient manner. With the help of QuickBooks, Business owners can manage their sales, customers, Inventories, payroll, taxes and a lot of other important activities of the business.

Sometimes users may encounter errors like QuickBooks Unable To Locate PDF Viewer. Such incident occurs when you are trying to view reports which use Acrobat reader to open the PDF file. Here we are going to discuss the issue QuickBooks Unable To Locate PDF Viewer and methods to resolve it. For further information, you can contact QuickBooks Support Phone Number +1800-801-4164.

How To Fix QuickBooks Unable To Locate PDF Viewer?

You can follow the below methods to resolve the issue:

Method 1: Set Adobe as Default Program

In Windows 7, 8, and 8.1

  • Choose the Windows Start menu.
  • Choose Control Panel.
  • Choose Programs.
  • Search the option Set default programs.
  • Search Adobe Reader program.
  • Choose the program and then select Set this program as default.

In Windows 10

  • Choose the Windows Start menu.
  • Choose the settings icon.
  • Choose Apps.
  • On the left pane, Select Default apps.
  • Scroll down until you find .pdf and select its default program.
  • Choose Adobe Acrobat Reader from the list.
  • Choose Switch anyway.

Method 2: Uninstall And Re-Install Adobe Acrobat Reader

Un-install Adobe Acrobat Reader

  • Press the windows key and then choose Control Panel option.
  • Now select the option Uninstall Program tab from the window that will appear on the screen.
  • Search for Acrobat PDF viewer from the list of programs.
  • Select the Acrobat PDF viewer program and uninstall it by following the on-screen instructions.
  • Click Ok when the un-installation process is completed

Re-install Adobe Acrobat Reader

  • Download the latest version of Acrobat Reader from the official website of Adobe and save it on desktop.
  • Now double-click on the file that is installed and saved on desktop.
  • Next, run the .exe file installer to start the installation process.
  • When the reinstallation process is over, run the QuickBooks once again.

QuickBooks Technical Helpdesk Services

By going through the above procedure, you can resolve PDF issues in QuickBooks. You can also call our QuickBooks Support Phone Number for an immediate solution.  Our technical experts will resolve all kinds of QuickBooks in quick time.

Also Read :: How To Write Off Bad Debt On Quickbooks | Loans and Write-Offs in QuickBooks

Leave a Reply

Your email address will not be published. Required fields are marked *