Quicken One Step Update Not Working/Downloading Bank Transactions

Errors Problem Solutions Quicken Errors Solution

Facing the trouble related to Quicken one step update not working/downloading bank transactions? In this article, we’ll discuss the reasons and solutions for Quicken One Step update not downloading bank transactions from the bank like Chase, Bank of America, Citibank, etc. Read the full article to get better understanding ofsteps and methods to follow to fix the issue, along with you may learn reasons of error and many more. Still, having any trouble then contact our QuickBooks ProAdvisor toll-free .

Quicken is one of the most popular software for personal financing but still, it has some errors or issues that sometimes its users have to face. Quicken problem that bothers the users most when Quicken won’t download bank transactions from their bank or financial institution.

Why Quicken Not Downloading Bank Transactions

1. No Internet Connection

Check if your internet connection is working or not. Open another software or app like a web browser and make sure that your internet is doing fine. If all OK then you can check other related issues.

2. Bank Server Is Offline

When Quicken not able to download or update transactions sometimes the issue could be on the other end. Like the server is not working due to maintenance so you can check the bank website or your email if the bank has issued any notice about the time period of maintenance. You can try again later to see if Quicken downloading transactions or not. If the bank server is working perfectly then the issue could be with Quicken.

3. Incorrect Quicken Account Settings

Check whether your bank or financial institution information that you’ve provided to Quicken is correct or not. Quicken will not update account automatically e.g. if you recently updated your bank password from the bank website then you also need to update it on the Quicken. Sometimes the bank itself change the password of users accounts due to some security issue. If your bank information is correct try again to download bank transactions.

4. Transactions Not Cleared By Bank

If the bank has not cleared some transactions yet then Quicken won’t download transactions until it wasn’t completely processed by the bank. This mainly happens for the check transactions because the bank takes some days to process them. You could wait a few days and maybe then Quicken starts downloading bank transactions.

5. Quicken Download Transactions Not Showing

If the Quicken is not showing just one or two transactions then you need to manually locate them in the Quicken register. This happens if any transaction deleted then Quicken won’t download transactions automatically. It could also happen when Quicken transaction is not matching correctly.

6. Quicken Download Error Code

There are some specific error codes due to which Quicken problem downloading transactions from the financial institution.

7. Quicken Error CC-501

This error CC-501 occurs when the Quicken update is not working and unable to download or update transactions. You can deactivate and reactivate Quicken account to fix this error.

8. Quicken Error CC-506

This error occurs when Quicken is unable to verify the financial institution either because the bank account is closed or the account information has been changed on the bank website.

9. Quicken Error CC-508

This error occurs when the bank website has made some changes like a new pop-up window for verifying the personal information of the account holder.

10. Quicken Express Web Connect Not Working

This error could happen when your financial institution does not support web connect and Quicken is not authorized to download transactions or the download format is not Quicken Financial Exchange (QFX).

How To Fix Quicken Problems Downloading New Bank Transactions

Here are some solutions that will surely fix any problem if Quicken won’t download and update bank transactions. You should try all these troubleshoot methods one by one until you find the solution.

Update Quicken

  • Open the Quicken and then go to ‘Help’.
  • After that click on ‘Check for Update’.
  • In the Update window, click on ‘Yes’ to start updating.
  • After that restart Quicken to finish the update.
update Quicken
update Quicken

After updating, if still Quicken not downloading transactions then try another method. If Quicken one step update is not working you can try another method to update Quicken.

Refresh Quicken Account

  • Open the Quicken and then go to ‘Account Bar’.
  • Here opt the account for which Quicken problem downloading bank transactions.
  • Next, open the ‘Settings’ option.
  • Then select ‘Update Now’ or [Ctrl+Alt+U].
  • In the next window, enter the Bank password and click on ‘Update Now’.
  • Update other accounts with the same issue.

Repair Damaged Quicken File

  • Open the Quicken and go to the ‘File-Menu’.
  • Next, click on File operation and then ‘Validate and repair file’.
  • Tick on Validate File and then OK.
Validate and Repair Quicken File
Validate and Repair Quicken File

Reactivate And Deactivate Bank Account

Deactivate Bank Account In Quicken

  • Open the Quicken and go to the ‘Tools’ then ‘Account list’.
  • From the list select the account with download problem and then click on ‘Edit’.
  • Open the ‘Online Services’ tab and hit the ‘Deactivate’ button.

Reactivate A Deactivated Account

  • To reactivate, again go to ‘Tools’ and then ‘Account list’.
  • Edit the account you previously deactivated.
  • In the ‘Online Services’ tab, hit the ‘Set up now’ button.
  • In the next window, enter Bank account Username and Password then continue.
  • Then in the Link drop-down menu select ‘link to existing Quicken account’.
  • Finally, click on ‘Next’.

If even after reactivating bank account Quicken won’t download or update bank transactions then the only thing left is to create a new Quicken file.

Create A New Quicken File

You need to create a new Quicken file if your previous files get damaged or corrupted. If Bank transaction starts downloading in the new Quicken file then it surely means your older ones are corrupted.

  • Open the Quicken and go to File<New Quicken File.
  • In the next window, select the ‘New Quicken File’ and then OK.
  • Choose a Name and Quicken ID & Password for the new file.
  • After you Sign In, Quicken will send you a 6-digit code to a registered mobile number to verify.
  • You can also choose if you want to sync Quicken with mobile or not.
  • Then click ‘Add Account’ and choose the account type.
  • Select your Bank account and enter Bank Username & Password to connect.
  • At last, Click on the ‘Connect’.

Steps To Add An Account To Quicken One Step Update

Check out the following steps to add an account to Quicken One Step update.

  • First, go to the Tools in Quicken and click on the Add Account option.
  • later, you have to select the type of account that you need to add. 
  • Next, you need to search for your bank and click on the Bank’s name. 
  • If indicated, you need to click on the Express Web Connect. 
  • Now, enter all the required credentials of your bank on Quicken and Choose the Connect button. 
  • You will get a pop-up window on your screen, choose the Add button over there in order to add the account in your list. 
  • Now, you are all sets create a new account for transaction download through the Express Web Connect


Let’s hope now you learned how to fix Quicken One Step update not downloading bank transactions. If you still have some issues related to the Quicken software then you can contact our Quicken support team. To get instant support call us at our toll-free number use 24/7 chat service to resolve issues.

Quicken one step update not working

Quicken one step update not working

What is Quicken One Step Update?

Quicken is one of the most popular financial management software that is used by millions of users all around the world. The application has a great feature i.e. One Step Update, which is the centralized access point for almost all services and features linked to Quicken. However, many users get confused with this feature and can’t exactly figure out the benefits of One Step Update.

In this article, you’ll be guided with the benefits of Quicken One Step Update and how to use it.

One Step Update On Quicken: Top Benefits

  • It helps to download the latest cleared balances and transactions for all of your online banking activities, investments, and credit card accounts
  • It helps you to maintain online payments such as sending or canceling them, transferring money among different bank accounts at the same financial institution, only if you are connected through Direct Connect
  • It syncs your data to the Quicken Cloud storage and uses the application on your smart devices
  • It helps you to download security quotes, currency exchange rates, export your Quicken account information to a website, and obtain software product updates

Use One Step Update On Quicken: Steps

In your Quicken application, go to the Tools menu and then select One Step Update

Enter the password(s) and then select what to update such as

  • Application Settings & Password
  • Download Transactions and Balances
  • Online Services & features

Choose Update Now and then you’ll see the Summary window after the update completes, here select Close to finish

Moreover, contact tech-support to know more about Quicken One Step Update.

How to fix the issue of Quicken one step update not working?

Quicken is a well-known management tool for personal finance which is widely used nowadays. This tool is developed by Quicken which was earlier known as Intuit. It facilitates its users with various features such as planning a budget, recording the bank statements and also for measuring the progress for the planning. As it is management software, there could be some bugs and issues faced by the users during its functionality. One common issue faced by the users is one step update not working. This issue can be easily fixed if you know the root cause of the issue. If you are stuck due to this issue and unable to fix it, you can reach the support team of Quicken. 

Reasons for one step not working

There could be several reasons that cause the issue of Quicken one step update not working. If you can understand the issue, you can easily resolve it as well. Some common reasons for this issue are as follows:

  • No internet connection- For the proper working of the software, you need to have a stable internet connection that works properly. If it is not proper, it could be the reason why the update is not taking place.
  • Financial institution server offline- If any of the financial transactions are not being updated, you need to try and analyze the server of the financial institution i.e. if it is working fine or not. If the server is down, it will affect the update also.
  • Incorrect account setting in Quicken- In case, server maintenance is not the issue for an update, it could be due to Quicken settings. You need to ensure that you have saved and entered the correct details. You must check the details in case you changed the password of your Quicken account.
  • The issue at the bank- If any of your transactions are missing, it could be due to the bank. If the bank has not cleared any transaction, it will not show up. The bank will be marking it as a pending transaction and will not reflect until it is cleared by the bank.

Fixes to resolve the issue

In order to resolve the issue of one step update not working, you can try out some fixes, as mentioned below:

  • You need to ensure that the date and time setting of the device is correctly set.  
  • You need to secure your connection with the services of Quicken.
  • The export feature will fail to connect if the device settings for time and date are not appropriate.
  • You need to check for the spyware, browser extensions, firewalls, Adware, etc. which could affect the internet or working of the software.
  • Check the firewall settings as in most of the cases, it is causing the issue.

If you are not able to fix the issue of Quicken one step update not working today, you can contact the support team. The support team experts are skilled and professionals who know how to resolve the things and issues related to Quicken. They are well equipped with all kinds of solutions for all the Quicken issues. They can guide you well for all the issues and queries related to Quicken. You can reach them for availing the support services at any time of the day as they are available round the clock. You can choose a suitable time slot to reach them and get assistance. The support services are completely free of charge. The contact info to reach the support experts is available on the official website of Quicken. 

Why is my Quicken not updating? 

As a marketing professional, all of us have to deal with sales and finances. And at times juggling with all the accounts and finances, the work gets quite hectic. Hence to make it less complicated, you can install certain tools for all kinds of bookkeeping and record maintaining. Quicken is one such app that you can use for all daily work. A quicken is basically an accounting software precisely used for all kinds of accounts maintained on the computer.

Quicken app not working

Since quicken app is an online application and hence you need a strong internet capacity to use it. And often it stops working because of a few unknown reasons. And if you also find your Quicken update not working, and then follow below-given steps to fix the error.

Steps to fix the Quicken app not working

1. Check the internet

Internet giving trouble is probably each of us face while working online. And if your Quicken app is not working then in that case you need to fix the internet issue. Check for all the cables or router if you use LAN or Wi-Fi.

2. Financial institution error

If you are working online and struggling with downloading the transaction then there might be an issue from the end of the financial organization you are talking to. You can either wait till they fix their crashed website or if the work is that urgent then try contacting them via any other medium.

3. Bank issues

If you are not getting the correct calculation or there is an issue with any payment then it might have not been cleared from the bank side. Hence try to wait till it gets clears.

4. Missing the entries in the bookkeeping

Many times we miss out on a few digits and entries and hence people are not able to get the collect calculation. Thus cross-check all the entries if you have entered all of them

5. Message error codes

If the Quicken app shows certain app errors then try fixing it with troubleshooting methods.

And hence with the help of all the above methods, you can fix the issue of Quicken online update not working. For doubts, contact customer care.

How do I add an account to Quicken One Step Update?

There is no doubt that Quicken is the best tool to manage personal finance and accounts. It lets you take control of the flow of your money by providing you an easy to understand detail. You can add multiple accounts on your Quicken software if you have an account. So that all transactions can be tracked to inform you with the latest update. Moreover, if you want to create a Quicken account, you can do that easily from the Quicken app. Also, you can go through the given steps to do so. 

How Do I Add an Account to Quicken One Step Update?

  • First and foremost, you need to go to the Tools in Quicken. 
  • Then you have to choose the Add Account option.
  • Next, you are required to choose the type of account that you want to add. 
  • And then, you should search for your bank and select the Bank’s name. 
  • Moreover, if prompted, you can select the Express Web Connect. 
  • Further, you have to fill in the credentials of your bank on Quicken and click the Connect button. 
  • In this way, you will see a pop-up window on your screen and you need to click the Add button over there in order to add the account in your list. 
  • Now, you have set up a new account for transaction download via Express Web Connect. 

Add a New Account to Quicken One Step Update Without Any Trouble

This is how you will be able to add a new account on Quicken without seeing any kind of problem. Also, if you want to make changes in your Quicken account, you can do that at any time through Quicken one step update settings. On the off chance, if you see any problem while adding a new account or changing the settings, you can contact the customer service team to get help. The technical support team is there for you to provide all the required help. 

Quicken One Step Update Not Working

Quicken is one of the prominent software used by many users for personal financing but still has some errors. Quicken problem bothers the users mostly when Quicken won’t download bank transactions from their bank or financial institution. To resolve it quickly, you must call the Quicken helpline number to get appropriate tips to remove it instantly.

Why Does Quicken One Step Update Not Working Problem?

Few causes are listed below to fix Quicken One Step Update Not Working issue.

  • No internet connectivity
  • Offline Bank server
  • Invalid Quicken Account Settings
  • Transactions not issued by the bank
  • Not showing Quicken download transactions
  • Quicken download issue
  • Quicken error cc-501
  • Quicken error cc-506
  • Quicken error cc-508
  • Not working Quicken express web connect

Steps to Resolve Quicken One Step Update Not Working Issue

Some troubleshooting solutions are mentioned below to fix Quicken one step update not working problem.

  1. Upgrade Quicken
  • Access Quicken and move to the Help option
  • After that, press on Check for Upgrade
  • Press on Yes to start upgrading in the Update window
  • Then, restart Quicken to finish the Upgrade

After upgrading, if Quicken won’t download bank transactions, then move to the next step to remove this problem.

  1. Resume Your Quicken Account
  • Access Quicken, then move to the Account bar
  • Go to Account for which Quicken can’t download bank transactions
  • Access the Settings option
  • Type the Bank Password and press on Upgrade Now in the next window
  • Upgrade other accounts with the same problem.
  1. Repair Damaged Quicken File
  • Access Quicken and move to the File menu
  • Press on file operation and then validate and repair file
  • Tick on Validate File and then Ok.
  1. Uninstall and Reinstall Quicken Account

Deactivate Quicken

  • Access Quicken and move to Tools and then Account list
  • Choose the Account with download problem and then press on Edit option available in the list.
  • Access the Online Services tab and press the Deactivate button.

Reactivate Quicken

  • To reinstall, move to Tools and then Account list
  • Edit the previous uninstalled Account
  • Press the Set up Now button in the Online Services tab
  • Type the bank account username and password in the next window and then press Continue
  • Choose the link to the existing Quicken account in the Link Drop-Down menu
  • Finally, press on Next.
  1. Create A New Quicken File

Make a new Quicken file if the previous file is damaged or corrupted. If your bank transactions start downloading in your new Quicken file, then it means that your last file was corrupted.

  • Access Quicken and move to Quicken and then New Quicken File
  • Choose the New Quicken File and then press Ok in the next window
  • Select a name and Quicken Id and password for your new Quicken file
  • After login, Quicken will send you a six-digit code to your registered mobile number to verify
  • Select if you wish to sync Quicken with your mobile or another device
  • Press Add account and select the Account type
  • Choose your Bank account and type Bank Username and Password to connect
  • Finally, press on Connect.

After going through the above troubleshooting steps, you must dial the Quicken support number to fix it immediately if you can’t remove this problem in Quicken.

How to Fix Quicken Won’t Download or Update Bank Transactions?

Quicken is a well-known software that manages all your finances and budget. Quicken won’t download bank transactions is one of the major issues faced by users nowadays. There can be many reasons behind this problem such as bank issues, poor or no internet connection, server issues etc.

Let’s start with the potential causes of Quicken won’t download transactions as it will help you resolve the issue easily. Further, we have simplifies the steps so that you can fix the issue effortlessly.

Reasons Behind Quicken Won’t Download or Update Bank Transactions

No Internet Connection

Make sure that you have an active Internet connection. Verify it by accessing Google or any other web browser. If you are able to open the sites without any hassle, then there is no problem with your internet.

Financial Institution Servers Offline

If you are facing the issue “Quicken not downloading transactions”, then check out for the financial institution from which you are trying to download it. Go through the notifications and email as well. You have to wait for some time until the download is complete.

Bank Issues

In certain cases, Quicken won’t download bank transactions because they are not cleared by the bank for example: check. The bank might have marked it as pending, so the transaction won’t download until it’s passed by the bank.

Missing Quicken Entries

Go through your Quicken data as in certain instances, you might find a missing transaction which was previously deleted. Quicken won’t re-download the deleted transactions on its own, therefore you have to re-enter them manually.

You May Also Read: How to Fix Quicken Error CC-501?

Steps to Fix Quicken Won’t Download Bank Transactions

Step 1: Make sure you have the latest release of Quicken

  1. First of all, open Quicken, then go to Help and click on Check for Updates.
  2. If your Quicken is not up to date then you will receive a notification to install the current version.
  3. Click Yes to start the installation.

Step 2: Refresh your account details

  1. Firstly, go to account bar and click on the account facing this error.
  2. Now, on the top right icon, click on Update Now (Ctrl+Alt+U).
  3. Next, enter your bank’s password and click on Update Now.

Step 3: Validate and Repair the Quicken file

  1. Go to File, then select File Operations and then Validate and Repair.
  2. Check the Validate File box and then click on Ok.
  3. After that, Quicken will start validating your file.
  4. Once the process is completed, you will find a DATA_LOG notepad.

Step 4: Deactivate and Reactivate your account

Follow the steps given below to deactivate the account:

  1. Firstly, go to Tools then go to Account List (Ctrl+A).
  2. Now, click on Edit for which quicken not downloading transactions.
  3. Choose the Online Services tab, then click on Deactivate and Ok.

For reactivating the account, follow these steps:

  1. Go to Tools then go to Account List (Ctrl+A).
  2. Now, click on Edit for the account you have deactivated.
  3. Choose the Online Services tab and then click on Set up Now.
  4. You will be prompted to a screen where you need to enter your bank’s username and password.
  5. After that, click on Connect.
  6. Quicken will display your account details, ensure that you LINK your account rather than adding it.
  7. Lastly, click on Next.

Step 5: Make a new Quicken file

Now, you have to make a new Quicken file to make sure that your account is being downloaded in it. If the download is done in a new file then it indicates that the old or primary Quicken file has got corrupted.

  1. The first step is, go to File then select New Quicken File.
  2. Click Ok and Save the file with an identifiable name.
  3. Then enter your Quicken ID & Password when prompted.
  4. Click on Sign in, then you will get a 6-digit code on your phone to verify your Quicken account.
  5. Enter the code and click on Next.
  6. Quicken will ask to sync your mobile. If yes, then select Use Mobile and if not then select Don’t use Mobile.
  7. Click on Next and then click on Add Account.
  8. Now, select the type of account and choose your bank from the list.
  9. Finally, enter the Username & Password and click on connect.

The above steps will help you resolve Quicken won’t download bank transactions, you just need to follow them in the correct order. If you still face any difficulty or need any kind of assistance, speak to our experts. Just dial our Quicken Support Number for instant help.

Fix: Quicken One Step Update not Working

Quicken One Step Update (OSU) may not work due to an outdated version of QuickBooks or an outdated Windows installation. The affected user encounters the error when he tries to perform a Quicken One Step Update and QuickBooks hangs (the user either has to restart his system or use the Task Manager to kill the QuickBooks process). All of the accounts show the status of waiting for eternity. The accounts could be updated individually, but not using OSU. The issue is not limited to a single version and build of QuickBooks. For many of the users, the issue started after a QuickBooks update.

Quicken One Step Update Not Working

Before moving on with the solutions to fix Quicken One Step Update, restart your system/ networking equipment and try again to perform a One Step Update to rule out any temporary glitch. Moreover, make sure your banks account numbers in QuickBooks are correct. Additionally, check if the issue persists in the safe mode of your system. Sign out and then sign back into QuickBooks to check if the issue persists. Make sure if your Quicken ID is set correctly in QuickBooks Preferences. Also, make sure you are using an updated version of Windows.https://googleads.g.doubleclick.net/pagead/ads?gdpr=0&us_privacy=1—&client=ca-pub-4584775950284573&output=html&h=192&slotname=5174826289&adk=62715462&adf=3398296001&pi=t.ma~as.5174826289&w=767&fwrn=4&lmt=1627537151&rafmt=11&psa=1&format=767×192&url=https%3A%2F%2Fappuals.com%2Fquicken-one-step-update-not-working%2F&flash=0&wgl=1&adsid=ChAI8ICEiAYQ-Mz9zdKAlN1kEkgAd_UrM7ieMWwkZLBYHEoGjZdxDZ63dXz5PvtNyVZvYZls2A6PykpjDJSKdFpmgqNt4ZfiCGPwhtKkUHYBaki9ufTyCAjqc3I&uach=WyJXaW5kb3dzIiwiNi4xIiwieDg2IiwiIiwiOTIuMC40NTE1LjEwNyIsW10sbnVsbCxudWxsLG51bGxd&tt_state=W3siaXNzdWVyT3JpZ2luIjoiaHR0cHM6Ly9hdHRlc3RhdGlvbi5hbmRyb2lkLmNvbSIsInN0YXRlIjo3fV0.&dt=1627537151329&bpp=5&bdt=237728&idt=7&shv=r20210727&mjsv=m202107280101&ptt=9&saldr=aa&abxe=1&cookie=ID%3D90dd22702f6d738a-22f8a91093ca0086%3AT%3D1627537125%3ART%3D1627537125%3AS%3DALNI_MYftNFhJxuf2jWwDW4J-TJ5ETvDJA&prev_fmts=338×280%2C0x0&nras=1&correlator=1335456028548&frm=20&pv=1&ga_vid=1055491956.1627537129&ga_sid=1627537129&ga_hid=369262171&ga_fc=0&rplot=4&u_tz=330&u_his=1&u_java=0&u_h=768&u_w=1366&u_ah=728&u_aw=1366&u_cd=24&u_nplug=3&u_nmime=4&adx=483&ady=1151&biw=1349&bih=657&scr_x=0&scr_y=490&eid=44739547%2C20211866%2C21067496&oid=3&pvsid=801623858658392&pem=533&ref=https%3A%2F%2Fwww.google.com%2F&eae=0&fc=896&brdim=0%2C0%2C0%2C0%2C1366%2C0%2C1366%2C728%2C1366%2C657&vis=1&rsz=%7C%7CoeEbr%7C&abl=CS&pfx=0&fu=128&bc=31&ifi=3&uci=a!3&btvi=1&fsb=1&xpc=Kahf4Kxdcj&p=https%3A//appuals.com&dtd=15

Solution 1: Update QuickBooks to the Latest Build

QuickBooks is regularly updated to patch known bugs and cater to new features. You may encounter the error at hand if you are using an outdated version of QuickBooks. In this context, updating QuickBooks to the latest build may solve the problem.

  1. Create a system restore point (just in case, the latest updates are not up to the mark).
  2. Launch the QuickBooks and open its File Menu.
  3. Now hoover over Back Up Company and then Create Local Backup. Now follow the prompts on your screen to create a manual back up of your company file.Backup the Company File in Quickbooks
  4. After backing up the file, open the Help menu of the QuickBooks.
  5. Now click on Update QuickBooks and navigate to the Update Now tab.Update QuickBooks
  6. Then select the update and click on the Get Updates button.Click on the Get Updates Button in OSU Settings
  7. Wait for the completion of the update process and then exit the QuickBooks.
  8. Now relaunch the QuickBooks and check if the One Step Update is working fine.

Solution 2: Disable Proxy Settings on your System

Proxy servers help its users in bypassing different ISP’s restrictions. However, you may encounter the error under discussion if you are using a proxy server and a secure connection cannot be established. In this scenario, disabling the proxy server may solve the problem.

  1. Right-click on the Windows button and then in the menu shown, click on Settings.Open Windows Settings
  2. Now click on Network & Internet.Opening Network & Internet settings
  3. Then click on Proxy (located in the left pane of the window).
  4. Now disable the option of Automatically Detect Settings.
  5. Then disable the option of Use Setup Script. Now disable Use a Proxy Server (under Manual Proxy Setup).Disable Proxy in Windows
  6. Restart your system and upon restart, check if QuickBooks is clear of the error.

Solution 3: Uninstall the Buggy OS Update

Microsoft has a history of buggy updates and the OSU issue (if started after an OS update) could also be a result of the same. In this case, uninstalling the buggy update may solve the OSU problem. You can always update again to the latest build later on.

  1. Press the Windows key and then, in the Windows Search box, type Control Panel. Now in the list of results, select Control Panel.Search and open Control Panel
  2. Then click on Uninstall a Program (under Programs).Click on Uninstall a Program
  3. Now click on View Installed Updates (in the left pane of the window) and then in the installed updates, select the problematic update and then click on Uninstall.View Installed Updates in Programs and Features
  4. Now, wait for the completion of the uninstallation of the update and then restart your system.
  5. Upon restart, check if QuickBooks is working fine.

Solution 4: Allow Cookies on Your System

Cookies are used by applications to store server/client communications. You may encounter the error at hand if the cookies policy of your system is hindering the operation of QuickBooks. In this case, allowing the cookies on your system may solve the QuickBooks problem.

  1. Click on the Windows button and then type Control Panel (in the Windows Search bar). Now, select Control Panel (in the results).
  2. Now select Network and Internet and then click on Internet Options.Open Internet Options in the Control Panel
  3. Then navigate to the Privacy tab and click on the Advanced button.Open Advanced Privacy Settings
  4. Now, under the option of First-party Cookies, select Accept.
  5. Then, under the option of Third-party Cookies, select Accept.
  6. Now, checkmark the option of Always Allow Session Cookies.Allow Cookies on Your System
  7. Then, click on the OK button, and once again, click on the OK button.
  8. Now, restart your system and upon restart, check if QuickBooks is working fine.

Solution 5: Delete the Log File of QuickBooks

The information in the log file of QuickBooks is used to troubleshoot the QuickBooks installation (by the QuickBooks support). You may encounter the error at hand if the size of the log file has increased too much (in some cases, it increased more than 1 GB). In this case, deleting the log file (do not worry, the file will be recreated on the next launch of the QuickBooks) may solve the problem.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using Restoro Repair which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by Clicking Here

  1. Exit the QuickBooks and make sure no QuickBooks related process is running in the Task Manager.
  2. Now press the Windows + R keys (simultaneously) and then navigate to the following path:%appdata%Running dialog: %appdata%
  3. Now open the Quicken folder and then open the Log folder.
  4. Now delete the qw.log file (it will be better to back up the log file to a save location).Delete the qw.log file
  5. Now restart your system and upon restart, check if the Quicken OSU issue is resolved.

Solution 6: Disable Animation Settings of QuickBooks

Animations in the application are used to satisfy the aesthetic sense of the user. But these animations can sometimes overload your system. QuickBooks is known to create OSU issues if animations are enabled. In this case, disabling the animations in QuickBooks settings may solve the problem.

  1. Launch the QuickBooks application and open its Edit Menu.
  2. Now click on Preference and then in the left pane of the window, select Setup.
  3. Then in the left pane of the window, disable animations by unchecking the checkbox of “Turn on Animation”.Disable Automation in the QuickBooks Preferences
  4. Now relaunch the QuickBooks and then check if the issue is resolved.
  5. If not, repeat solution 5 and then repeat the steps mentioned above to check if OSU is operating fine.

Solution 7: Perform OSU After Unchecking the Online Services

QuickBooks has a known bug due to which OSU may hang in the operation if Online Services are enabled. The same could be the reason for the issue at hand. In this context, performing OSU after unchecking the online services may solve the problem.

  1. Launch the QuickBooks and click on One Step Update Settings (on the toolbar).
  2. Then, uncheck all the online services.Disable Online Services While Performing OSU
  3. Now click on the Update Now button and check if the OSU issue is resolved.
  4. If so, then enable online services one by one (cloud sync, quotes, update bills, mobile sync, investment sync, etc.) till you find the problematic service. Once the problematic service is found, either keep it disabled (till the issue is resolved) or contact QuickBooks support for the solution.

Solution 8: Perform OSU After Removing Some of the Accounts

You may encounter the error at hand if a particular account (or type of accounts) is having issues with QuickBooks. In this scenario, performing OSU after removing some of the accounts may solve the problem.

  1. Launch the QuickBooks and open the One Step Update Settings (from the toolbar).
  2. Now, uncheck some of the accounts and then check if the issue is resolved. It is better to select the accounts having similar account type i.e. Direct Connect (DC) & Express Web Connect (EWC). Also, uncheck all the accounts that use Multi-factor Authentication.Uncheck Some of the Accounts in the OSU Settings
  3. If OSU was successful, then perform another OSU but this time, uncheck those accounts that were already updated in the previous step.
  4. If the issue persists, try to re-add the problematic account but with a different connection method and check if QuickBooks is working fine.

Solution 9: Verify and Rebuild Data of the Company File

The OSU not working might also occur if your company file in QuickBooks is corrupt. In this context, verifying and rebuilding data of the company file may solve the problem.

  1. Create a backup of the company file (steps 1 & 2 of solution 1).
  2. After backing up the file, again open the File menu of QuickBooks and then hoover over Utilities.
  3. Now, in the sub-menu, click on Verify Data.Verify Data of The Company File
  4. If you get a prompt that there is something wrong with the data, then open the File menu of QuickBooks.
  5. Now hoover over Utilities and then click on Rebuild Data.Rebuild Company Data
  6. Then follow the prompts on your screen to complete the rebuilding of data.
  7. Then relaunch QuickBooks and check if it is clear of the error.

Solution 10: Disable Your Antivirus and Firewall Applications

Antivirus/Firewall applications play a vital role in the safety and security of your data and system. However, OSU may fail to complete if your Antivirus software is conflicting with the application itself. In this case, temporarily disabling your antivirus may solve the problem.


Proceed at your own risk as disabling your antivirus may expose your data/system to threats like trojans, viruses, etc.

  1. Temporarily disable your antivirus and firewall
  2. Now, check if QuickBooks is working fine. If so, then add QuickBooks in the exceptions list of your antivirus/ firewall applications.

Solution 11: Reinstall QuickBooks

If nothing has helped you so far, then the issue could be a result of a corrupt installation of QuickBooks itself. Here, reinstalling QuickBooks may solve the problem instantly. Make sure you are using an administrator account to perform the steps mentioned below.

  1. Create a system restore point and back up your company files (follow steps 1 to 3 of solution 1).
  2. Then download your version of QuickBooks and keep the license info of your product available.
  3. Now, click on the Windows key and then type Control Panel (in the Windows Search box). Now select the Control Panel (in the list of results).
  4. Now select Uninstall a Program (under Programs).
  5. Now, in the list of installed applications, select the QuickBooks, and then click on Uninstall.Uninstall QuickBooks
  6. Now, follow the instructions on your screen to uninstall QuickBooks and then restart your system.
  7. Now download the QuickBooks Tool Hub and then install it with administrative privileges.
  8. Now launch the installed QuickBooks Tool Hub (with administrative privileges) and then select Installation Issues.
  9. Now, select Clean Install Tool and click OK.Run Clean Install Tool in QuickBooks Tool Hub
  10. Then choose your version of QuickBooks and select Continue.
  11. Now, wait, till the message of “Please install your copy of QuickBooks to the default location” is shown and then click on OK.
  12. Now delete all the temp files and restart your system.
  13. Upon restart, reinstall the QuickBooks (with administrative privileges) using the downloaded file at step 2.
  14. After reinstalling the QuickBooks, hopefully, the OSU issue is resolved.

If nothing has worked for you, then check if QuickBooks has released a hotfix for the issue. Also, until the issue is sorted, try to update individual accounts one by one (a tedious task). Moreover, check if QuickBooks is working fine on another computer. Also, check if an older version of the company file (when things were working fine) resolves the issue.

TIP: If none of the Methods have resolved the issue for you, we recommend using Restoro Repair Tool which can scan the repositories to replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. Restoro will also optimize your system for maximum performance.

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