Resolve QuickBooks Payroll Error 15311

Quickbooks Errors Solution

QuickBooks Error Code 15311 appears while downloading payroll update or downloading QuickBooks. In addition, this error crashes the active window and the computer freezes periodically. QuickBooks Error 15311 is accompanied by the following message: “QuickBooks update cannot be completed successfully’ and ‘cannot connect to QuickBooks payroll”.

This blog will help you analyze the reasons behind the error along with different methods to resolve QuickBooks Error 15311 easily.

Causes of QuickBooks Error 15311

Reasons for QuickBooks Update Error 15311 to occur – 

  1. QuickBooks Incomplete installation.
  2. Attack from viruses and malware to QuickBooks.
  3. QuickBooks files might be deleted or damaged.
  4. Windows registry entries related to QuickBooks may be corrupted.
  5. Corrupted files from the downloaded QuickBooks documents.
  6. Interruption while downloading the update.
QuickBooks Error 15311

Solutions to Fix QuickBooks Error 15311

Solution 1: Installing a digital signature certificate

Do windows search for QBW32.exe; it is located in the following pathway: C:\Program File\Intuit\quickbooks.

  1. Right-click on QBW32.exe.
  2. Select Properties.
  3. Click on the Digital Signature tab and verify that the Intuit, Inc. is selected in the selection list.
  4. Now, click on Details.
  5. In the Detail window, select View Certificate.
  6. Click on Install Certificate in the certificate window.
  7. Click on Next till Finish button is displayed.
  8. Then click on Finish to end.
  9. Now, Restart the computer system.
  10. Open QuickBooks and download the update again.

You May Also Read: How To Fix QuickBooks Error 176109?

Solution 2: Verify internet connection and QuickBooks settings.

Verify the internet explorer setting.

  1. Make internet explorer the default settings.
  2. Verify the computer system Date and Time:
  3. Double click on the time display.
  4. In the Date and Time window, verify the current date and time.
  5. After that, make necessary changes if needed.
  6. Check the cipher

If the cipher strength is lower than 128 bites then the internet explorer is damaged.

  1. Under connection, look for the number before Bites Encryption.
  2. Update the settings.
  3. Go to Tools and then Internet option.
  4. Meanwhile, In the General Tab, click on Delete. Select temporary internet files and click on Delete.
  5. Select the LAN Setting on the Connections Tab.
  6. On the Advanced tab scroll down to check SSL 2.0 and SSL 3.0 are marked. If marked, clear the box next to Check for publisher’s certificate.
  7. On the same Advance tab scrolls down to check if TLS 1.2 is not marked. If marked, uncheck the same.

Troubleshooting QuickBooks Desktop

  1. Firstly, verify that QuickBooks subscription is active.
  2. Reset QuickBooks Desktop update.
  3. Verify that the Payroll service key is accurate.
  4. Go to Employees and click on My Payroll Service.
  5. Click on Manage Service Key.
  6. Click on Edit and see that the key is correct.
  7. Now, click on Next and then Finish.
  8. Finally, restart the computer system.

Above all methods will help you to get rid of Error Code 15311. If the problem still persists, get in touch with our ProAdvisor at QuickBooks Error Support Number +1-888-300-3913. Our technicians are 24/7 available to resolve all your queries.

QuickBooks Payroll Error 15311

Do you also get errors or issues while downloading the payroll update in your QuickBooks software? Are you facing issues while updating your QuickBooks payroll and it won’t complete successfully? Fed up with the errors and issues using Payroll in your browser?

In this article, you get to know about how to resolve your Payroll issues that you are facing while updating, downloading, and more. The error for these issues you get is QuickBooks Payroll Error 15311. This error basically encounters you when you are not able to complete the update of your QuickBooks Payroll account. So below you get to know why this error happens, what are the effects of this error on your system, how to fix it, and for more query how to get in touch with the QuickBooks helpdesk.Need Experts Help?Chat Now

User Navigation [Show]

About QuickBooks Payroll Error 15311

The QuickBooks Payroll Error 15311 shows you an error message on your screen as-

“QuickBooks update cannot be completed successfully and cannot connect to QuickBooks Payroll”

“Error 15311: QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.”

So, this is the error message that you get on your screen when you are not able to download QuickBooks Payroll update properly in your system or facing any related issue of Payroll. 

Now, the first thing that you have to do after getting the error is that you have to identify the root of the problem from where it started or from where it was raised. This helps you to identify the reason and then accordingly you can apply the solution to fix it on your own.

How QuickBooks Payroll Error 15311 Caused In Your System?

Here are the reasons that you must know about what causes you QuickBooks Payroll Error 15311 in your software program. With this list get the root of the error cause to you and then choose the solution.

The list of reasons are as follows:-

  • Some files of QuickBooks are corrupted or damaged
  • Windows Registry has some problems
  • The installation of Quickbooks software causing problems
  • Few files that are important are missing
  • Virus or malware attack your files and they got infected
  • Your download got interrupted that cause you the error
  • You have some damaged or broken files in your download of QuickBook Payroll update
  • The product key is incorrect
  • The certificate of the digital signature is missing
  • Some browser related issues
  • The file got deleted mistakenly from your system or from a downloaded file the files got deleted.

What Are The Symptoms Or Effects That Are Shown In Your System In This Error?

The list of effects and symptoms that you are facing in your system because of QuickBooks Payroll Error 15311 that are as follows:-

  • Your Windows Operating System got freeze many times while working
  • The system crashes while running the active program and interrupts your working
  • The system not responding to your inputs that you are providing
  • Not able to continue the work with your QuickBooks Payroll software
  • You get the error message shown on your screen and you won’t able to work.

Methods To Fix QuickBooks Payroll Error 15311?

There are 5 methods that you can implement to fix this error code 15311 in your system. You just have to identify the reason for the cause and then choose the solution. After that follow the steps and then fix the problem. 

If in case you didn’t recognize the reason then follow the solution methods one by one. After each method, check for the error and when your issue is resolved just stop implementing the solutions.

①. Method One: Check For The Key Of QuickBooks Payroll

  • In your QuickBooks Desktop Payroll, check for your subscription first that it is active
  • If it is not then make it active
  • But if it is active then check for the update of the software
  • If the update is required then do it 
  • After the update, you have to enter the service key 
  • By entering the service key, you get to know that it is correct or not
  • Click on the Employees menu at the top left side of QuickBooks
  • Select the My Payroll Service from further drop-down options
  • In more options, choose Manage Service Key
  • You have to click on the Edit option shown to you that helps you in checking for the key
  • Click on the Next button and after that click on the button Finish
  • After completing this method restart or reboot your system to save and refresh the settings you have done.

②. Method Two: Set Up The Configuration Of Your Internet Explorer Browser

  • Open the browser Internet Explorer as it is the default browser that you have to use for QuickBooks
  • If the Internet Explorer is not your default browser then make it default
  • Check the system’s Date and Time
    • The Date and Time is at  the bottom right side in the Taskbar
    • Click on the date and Time shown then a window opens up
    • Check the date and time information and if you want to change it in case of incorrect information then do it.
  • Check the Cipher Strength and for this the steps are:
    • Initially, open  the Internet Explorer 
    • Then open the website of Intuit
    • Press the Alt key from your keyboard
    • From the display menu, choose the option File menu 
    • After that click on the Properties option
    • The window of Properties opens up in this go to the Connection tab
    • Check for the number before the Byte Encryption
    • Then do update the settings of the Internet Explorer browser
    • Got the menu of browser that is in the top right side has 3 dots in the vertical position
    • Click on it and Select Tools 
    • Then further select the Internet Options option
    • Go to the General tab and click on the Temporary files of the internet
    • After selecting click on the Delete button to delete these files
    • In the connection tab, click on the option LAN Settings 
    • Click on the Advanced tab 
    • Check that the SSL 2.0 and SSL 3.0 are selected
    • After selecting this unselect the Publisher’s Certificate
    • Also, check that TLS 1.2 is selected.

③. Method Three: Add The Certificate Of Digital Signature In Your QuickBooks Desktop Payroll

  • In your system, search for the file QBW32.exe
  • Then after locating it, right-click on it and select the Properties option
  • The window of Properties opens up
  • Click on the Digital Signature tab
  • In this tab, tick mark the option 
  • After that click on the Details option to check its details
  • Click on the View Certificate option so that you can view it by enlarging the certificate to verify for details
  • Press the Install button for certificate installation and this option is within the window that is already opened on your screen
  • Now in installation, click on the Next button and continue until you get the Finish button
  • After pressing the Finish button, wait for few minutes to complete the process of installing the Digital Signature Certificate
  • In the end, restart the system and then freshly open the QuickBooks Desktop Payroll software in your system
  • Do download the update without any issue, error, or problem.

④. Method Four: Reset The Updates Of Your QuickBooks Desktop Payroll

  • Firstly, open your QuickBooks software in your system
  • Then click n the Help menu option
  • In the further drop-down menu, select the Update QuickBooks Desktop
  • After that, click on the button Update Now
  • Now, hit your cursor on the Get Updates
  • When you are done with the update of your software then click on the button Close
  • In the end, run the software to check for the problem if any.

⑤. Method Five: Re-register QuickBooks File by Running The Reboot.bat File

  • Initially, close the QuickBooks software if it is opened in your system
  • Go to the QuickBooks icon and right-click on it
  • From drop-down options, select Properties
  • The window of Properties opens up
  • Click on the Open File Location
  • Then select the Reboot.bat file that you get in the folder of QuickBooks
  • Now right-click on it and then click on the option Run as Administrator
  • After this, wait for it to complete the registering process that registers all the files of QuickBooks
  • Reboot the system and then check by updating QuickBooks Desktop Payroll if any error persists.

⑥. Method Six: Again Install The QuickBooks In Safe Mode

  • Open the Run window by pressing Windows + R buttons together or in the Start menu type Run and press Enter button
  • The Run window opens up on your screen that you get at the bottom left side of the screen
  • In the text field of the Run window, type the Msconfig and then press the Enter button
  • You see the window of System Configuration opens up on your screen 
  • In this window, click o the BOOT
  • Then a new window opens up 
  • Remove the tick mark from the box of Safe boot
  • After that, click on the Apply button to apply all the changes and then click on the OK button to save and close the window
  • Give a restart to your system but the system restarts in the Safe mode
  • When you are done with this run the software to check for any issues.

How to Fix QuickBooks Payroll Update Error Code 15311?

QuickBooks error code 15311 is basically a payroll update error, which comes up with an error message stating “QuickBooks update cannot be complete successfully” and “Cannot connect to QuickBooks payroll”. This error is usually seen when the users of the software are unable to refresh QuickBooks properly. The QuickBooks error code 15311 appears through application establishment, when QB related software are running, while windows is starting or shutting down or at the time of installation of QuickBooks accounting software. There can be a handful reasons behind the occurrence of the error code 15311, which will be mentioned later in this post. Thus, make sure that you read this post carefully till the end.


Or an alternate for the same can be to contact our QuickBooks payroll support team and let them resolve the error on your behalf. Feel free to call them at our toll-free number, and their experts will provide you with instant support services.

What causes the QuickBooks error 15311?

 The user can end up in QuickBooks error code 15311, due to the following factors:

  1. Corrupted download file of QuickBooks
  2. Or incomplete installation of QuickBooks desktop
  3. Another reason can be missing files from QuickBooks
  4. Or virus infection affecting the QuickBooks related files
  5. Corrupted windows registry
  6. Any program maliciously deleted QuickBooks related files 

Methods to Troubleshoot the QuickBooks Error 15311

Following are the quick steps in order to resolve the QuickBooks error code 15311:

Download and install a digital signature certificate to fix the error 15311

The user can download and install a digital signature certificate to fix the QuickBooks error code 15311. The steps involved in this process are as follows: 

  1. The user needs to first press windows key and type QBW32.exe
  2.  And then, if the file is not found, then click on more results
  3.  After that, click on computer icon on the screen
  4. Now, look for the QBW.exe in the search results
  5.  And right click the QBW3.exe and choose properties tab
  6. Also, tap on digital signature tab and ensure that Intuit.INC is checked
  7. Moreover, click on details And select view certificate
  8. After which the certificate window will appear and the user will have to select install certificate
  1. Now, continue clicking the tab till you see finish
  2. And click on finish
  3. The next and the last step is to restart the system to allow changes to save and open QuickBooks to check if the error persists.

We believe that the above steps might be enough to fix the QuickBooks error 15311. However, if not or in case you get stuck at any point of time, call us immediately at +1-888-300-3913, and discuss your issue with our QuickBooks error support team and accounting professionals. They will surely come out with one of the best ways to fix the error for you permanently.

Resolve QuickBooks Payroll Error 15311

QuickBooks Error 15311 seems whereas downloading payroll updates or downloading QuickBooks. Additionally, this error crashes the active window and therefore the computer freezes periodically. QuickBooks Error 15311 is among the subsequent messages: “QuickBooks update can’t be completed successfully’ and ‘cannot hook up with QuickBooks payroll”.

This blog can assist you to analyze the explanations behind the error at the side of completely different ways to resolve QuickBooks Error 15311 easily. 

Causes of QuickBooks Error 15311

Reasons for QuickBooks Error code 15311 to occur – 

  • QuickBooks Incomplete set-up.
  • Attack from viruses or malware to QB.
  • QuickBooks files could be deleted or corrupted.
  • Windows written account entries associated with QuickBooks could also be corrupted.
  • Broken files from the downloaded QuickBooks documents.
  • Interruption whereas downloading the update.
  • Read More: Quickbooks Help

Solutions to repair QuickBooks Error 15311

Solution 1: putting in a digital signature certificate

Do windows look for QBW32.exe; it’s placed within the following pathway: C:\Program File\Intuit\quickbooks.

  • Right-click on QBW32.exe.
  • Select Properties.
  • Click on the Digital Signature tab and verify that the apprehend, Inc. is chosen within the choice list.
  • Now, click on Details.
  • In the Detail window, choose read Certificate.
  • Click on Install Certificate within the certificate window.
  • Click on Next until the end button is displayed.
  • Then click on end to finish.
  • Now, Restart the pc system.
  • Open QuickBooks and transfer the update once more.

Solution 2: Verify internet connection or QB settings.

Verify the net person setting.

  • Make a net person the default settings.
  • Verify the pc system Date and Time:
  • Double click on the time show.
  • In the Date and Time window, verify the present date and time.
  • After that, build necessary changes if required.
  • Check the cipher

If the cipher strength is below 128 bites then the net person is broken.

  • Go to
  • Press elevation and a Menu bar can seem.
  • Visit on Files, then select the Properties.
  • Under the affiliation, look for the quantity before Bites coding.
  • Update the settings.
  • Go to Tools so net choice.
  • Meanwhile, within the General Tab, click on Delete.
  • choose temporary net files and click on Delete.
  • Click on the LAN Setting on the Connections Tab.
  • On identical Advance tab scrolls right down to check if TLS one.2 isn’t marked. If marked, uncheck identical.

Solve the QuickBooks Desktop

  1. First of all, verify that QuickBooks subscription is active.
  2. Reset Quickbooks Desktop update.
  3. Verify that the Payroll service secret is correct.
  4. Go to workers and click on My Payroll Service.
  5. Click on Manage Service Key.
  6. Click on Edit and see that the secret is correct.
  7. Now, click on Next to so end.
  8. Finally, restart the pc system.

How to Fix QuickBooks Payroll Error 15311?

QuickBooks Payroll is the software that is created by Intuit to fix the problems of small and large-scale businesses. With QB a business owner does not require to keep an army of professionals to run their payroll. The software is built with good quality and amazing technology that is so convenient that anyone can use it. Even when it has such good features it is still prone to hindrances that occur as error codes. One such common error is the error code 15311 QuickBooks and you must know you to get rid of it.

QuickBooks Error 15311 is a runtime error, that might occur when the installation of the program or software takes place or when starting or shutdown process of Windows. It is crucial to have an idea of when and where QuickBooks Update Error 15311 takes place so that this can help combat the problem.

Symptoms of QuickBooks Error 15311

  1. “Update Error 15311” occurs and crashes the active program window.
  2. Your PC often crashes with Error 15311 when running the same program.
  3. “QuickBooks update Error 15311” is shown.
  4. Windows runs sluggishly and responds slowly to mouse or keyboard input.
  5. Your computer timely “freezes” for a couple of seconds at times.
  6. These 15311 error messages can occur during program installation, when an Intuit Inc.-related software program (eg. QuickBooks) is running, during Windows startup or shut down, or even during the installation of the Windows operating system. It is important to have an idea of when and where your 15311 error occurs that acts as a critical piece of information in troubleshooting the problem.

Also Read: Fix QuickBooks Payroll Update Error PS033

Causes of QuickBooks Update Error 15311

  1. Corrupt download or undone installation of QuickBooks.
  2. Corruption in Windows registry from a new QuickBooks-related software change (install or uninstall) may cause the error 15311 QuickBooks.
  3. Virus or malware infection that has corrupted Windows system files or QuickBooks-related program files.
  4. Another program maliciously or mistakenly deleted QuickBooks-related files.

Runtime Errors like “Error 15311” can take place due to a number of factors, so it is crucial that you troubleshoot each of the possible causes to prevent it from recurring.

Solutions to Resolve QuickBooks Error 15311

Solution 1: Uninstall QuickBooks related Entry.

  • First, take the cursor and take it over the left side of the screen at the bottom till you see the image of Start Menu
  • Tap on the right-hand button of your mouse to open Start Context Menu.
  • Now choose the Programs and Features option.
  • Search for Error 15311in the new window.
  • Press the QuickBooks-associated entry.
  • Tap on Uninstall/Change headingwhich is on the top menu.
  • You require to follow the on-screen directions to complete the uninstallation of the associated program.

Solution 2: Check the settings of Internet Explorer.

  • Set internet explorer as the default.
  • Check the system date and time.
  • Double-tap on the time display.
  • Check the Date and time on the system.
  • Do changes, if required.
  • Verify the cipher.

If the cipher is less than 128 bites, then the internet explorer gets damaged. In this case, follow the steps written below:

  • Visit the Intuit website.
  • Open the Menu bar by pressing Alt.
  • Run the company files and choose Properties.
  • Search for the number before encryption.
  • Select Tools > Internet option.
  • Choose Delete in the General tab.
  • Go to the Internet files and click on Delete.
  • In the Connection tab, select LAN setting.
  • Verify that SSL 2.0 and SSL 3.0 has been marked or not.
  • Unmark the TLS 1.2 in the advanced tab.

Solution 3: Install a digital signature in certificate window.

  • Search for QBW32.exe which is located on the following path:

C:\Program File\Intuit\quickbooks.

  • Right-click on QBW32.exe company file.
  • Choose Properties.
  • Select the Digital Signature and check that Intuit has been selected in the list.
  • Choose Details > View Certificate.
  • In the certificate window, click on Install Certificate.
  • Press Finish, once the process gets completed.
  • Start your system again and restart QuickBooks.
  • Download the update

Also Read :: QuickBooks Error Code 1317: How to fix it?

Leave a Reply

Your email address will not be published.